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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Neal RoadCantonment, FL Street Address
Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLECareer OverviewExcellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.Caring teaching professional with over 9 years experience as a K-12 substitute teacher in the Escambia County School District.Skill Highlights Problem resolution Meet deadline Self-starter Microsoft Office skills Exceptional communication skills MS Windows proficient Strong organizational skills Multi-line phone usage Advanced clerical knowledge Rapid data entry skills Goal-oriented Detail-orientedProfessional ExperienceMarch 2023 to Florida Power & LightPresent Pensacola, FLCustomer Account Specialist Researches and resolves sensitive customer requests and complaints Ensures timely report of outages Performs general account maintenance and billing adjustments Performs rate analysis Analyzes complex billing problems and researches for solutions Performs other job-related duties as assignedAugust 2022 to CelaneseJanuary 2023 Cantonment, FLHuman Resource Generalist Responsible for supporting the daily operations of the HR department. Jennifer Black Page 2 of 3 Duties include comparing HR laws to current policies and procedures, drafting templates for HR documents and working with other members of the department to oversee the hiring and onboarding process for company employees and contractors. Collaborating with outside vendors, upper management and employees to maintain CSR standards conscripted by authoritiesNovember 2019 to TTEC - Bank of AmericaJuly 2021 Pensacola, FLSr. Client Service Representative Responsible to provide sound financial guidance to call in clients requiring financial advice due to potential credit card fraud. Serve as a risk mitigator in a high stress level environment where clients are experiencing financial difficulties.November 2017 to MASTEC- Gulf PowerOctober 2019 Pensacola, FLAdministrative Assistant Provided administrative and general office support to site and regional operations. Primary point of contact for site personnel and crews. Assisting and supporting field management on projects along with daily business needs. Responsible for managing all aspects of company related correspondence daily, assisting with customer inquiries and helping employees with tasks related to customer requests. Administer new work projects, change of status work projects and completed CUs to create invoices, ensuring a detailed record of start and end dates are logged. Responsible for external and internal vendor relations, payment of invoices, new vendor setup, and resolution of vendor issues. Prepared payroll timesheet and expense reporting November 2012 to American WaterFebruary 2016 Pensacola, FLCustomer Service Representative Provided excellent customer service in a high volume call centers environment utilizing my time management and problem solving skills. Supported sales and marketing initiatives through direct customer communication and serving as key liaison to the customer for order management and open order billing through collections. Responsible for managing and launching the field service team for service orders. Assisted and Supported IT Department in transfer from ESIS to SAPP software in unison to providing customer support within ESISJune 2012 to Synergy SolutionsOctober 2012 Pensacola, FLJennifer Black Page 3 of 3Customer Service Representative Conducted high call volume political polling questions for upcoming 2012 Presidential election. Interacted with customers to expedite catalog orders. Helped drive sales goals and achieve weekly quota figures with internet web tool sales. Routinely answered customer questions regarding merchandise and pricing with catalog orders. Answered high volume calls per day by addressing customer inquiries, solving problems and providing catalog ordering information to customers. January 2009 to West CorporationAugust 2009 Pensacola, FLCustomer Service Representative Provided superior customer experience by addressing customer concerns and requests. demonstrating empathy and resolving problems on the spot. Responsible for product sales, processing orders and providing customers with product and service information. Completed call logs and reports, researched billing issues and misapplied payments. Recognized, documented and alerted the leadership of trends in customer calls, recommending appropriate process improvements.June 2000 to Escambia County School DistrictOctober 2008 Pensacola, FLSubstitute Teacher Followed policies and regulations set forth by Escambia School district maintaining lesson plans established by the primary teacher. Teaching ONE OR MORE of these: English, Math, Social Sciences, Citizenship, Art, and Music. Employed lecture, demonstration, and discussion teaching methods in class. Ability to attend and adapt lesson plan/instruction technique to students with special needs. Familiarity with the theory and practice of education and child development. Cultural awareness with regard to cultural diversity in class. Education1990 Pensacola State CollegePensacola, FL, EscambiaNursing - Associate of Arts1988 J.M. Tate High School - Gonzalez, FL. Escambia High School Diploma |
