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Click here or scroll down to respond to this candidateNIKILAHAMMONDEMAIL AVAILABLEPHONE NUMBER AVAILABLESouthfield, MI Street Address
SKILLSProject ManagementScheduling and PlanningLogistics CoordinationData AnalysisBilling Adjustments and RefundsProblem ResolutionExcellent Written and Oral CommunicationCustomer Service and AssistanceCustomer Retention StrategiesDocument and Records ManagementFirst-Tier Technical SupportData EvaluationEffective Written and Verbal CommunicationIssue and Complaint ResolutionCustomer RelationsMicrosoft Office SuiteComplex Problem-SolvingCustomer FocusCoaching and MentoringPerformance ImprovementKey Performance IndicatorsTeam SupervisionAnalytical ThinkingConflict ResolutionProcess ImprovementEDUCATIONUniversity of PhoenixTempe, AZMBA: Business Management Human ResourcesUniversity of PhoenixTempe, AZBachelor of Arts: Business ManagementPROFESSIONAL SUMMARYExperienced leader, a team builder, with adept business acumen. An analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to applying transferrable skills, i.e., employee engagement, policy interpretation, training facilitation, and internal/external customer focus into a Human Resources Specialist or HR Coordinator role.WORK HISTORYDTE Energy - ContractorDetroit, MI 12/2023 - CurrentDeliver exemplary service to customers, scheduling various field related services, i.e., gas inspections/repair.Deliver outstanding service to customers by executing sound resolutions to service issues.Managed multiple projects simultaneously while maintaining strict adherence to deadlines.Coordinate timely delivery of services during emergency situations and mass outages.Piedmont Airlines - Customer Service SpecialistDetroit, MI 06/2022 - CurrentMaintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Address customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.Achieve high satisfaction rating through proactive one-call resolutions of customer issues.Comply with company policies and procedures by encouraging positive and effective work environment among employees.Provide primary customer support to internal and external customers.Maintain and managed customer files and databases.Comcast/Xfinity - Fulfillment Team LeadPlymouth, MI 01/1998 - 12/2022Lead fulfillment coordinators to ensure department meets/exceeds daily goals and KPI's.Performed audits of inventory and selected products to ensure availability.Monitored daily performance of team members to ensure timely completion of service fulfillment orders and avoid delays.Trained new team members by relaying information on company policies/procedures and performance standards.Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.Cross-trained existing employees to maximize team agility and performance.Performed inter-departmental communication to stay current on inventory levels, complete accurate orders, and resolve item issues.Project manager for various team projects to achieve continuous improvement and performance management.Monitored time and attendance, schedule adherence and FMLA usage enforcing compliance with company procedures relating to absenteeism.. |
