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Click here or scroll down to respond to this candidateCandidate's Name
Mobile: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEI am a highly knowledgeable, motivated, and dedicated individual with over ten years of experience within the mental health field and six years of experience in the banking industry. I am extremely detail-oriented with several years of expertise of resolving and de-escalate issues in a timely fashion. Lastly, my employment history includes identifying resources, excellent communication, and strategic time management to meet deadlines.Alliance Health 10/16/2024-7/12/2024Tenancy Support Coordinator-Durham Area Supportive Housing (DASH)Track grant award expenditures to ensure compliance with HUD program guidelines and Alliances required match fundsAssist with the recordkeeping, documentation, and management of the Healthy at Home Program as it relates to meeting HUD compliance, performance metrics set by the Durham County Continuum of Care (CoC), and program guidelinesConnect the most vulnerable households in Durham County for permanent supportive housing according to the community-established and HUD-approved standards for referral, administration, and service provisionEducate and provide technical support to community providers on referrals and adherence to program guidelinesIdentify opportunities for housing advocacy and collaboration through community resourcesLiaise with landlords and housing providers for rent and maintenance issues to ensure program participants live in safe, decent, and affordable housingProvide case management to ensure all participants have resources available to meet basic needs for food, medication, access to services, and transportationAssist and support participants in their housing readiness, sustainability, tenancy success, and graduating from the program to positive housing outcomes (when ready and available)Enter data into the Homeless Management Information System (HMIS or equivalent) and provide accurate performance reports and analysis to Alliance staff, HUD, and the CoCEngage and advocate for community-wide policies and procedures that impact chronically homeless members served by Alliance and the local CoCLandlord Engagement and Tenancy SupportIdentify and partner with local landlords and property management companies to ensure housing needs for people with behavioral health concerns are adequately addressed in federal funding and permanent supportive housing programsEnsure landlord compliance with Fair Housing laws and promptly report violations and advocate for tenants fair housing rights forCollaborate with Healthy at Home Program Participants and applicable service providers to develop and implement plans for increased self-sufficiency, improved health, and increased incomeDevelop in-depth knowledge of various housing and financial systems and provide consultation to Alliance clinical departments regarding available resources and barriers for individuals who are involved with various community public systems to support resolution of housing crisesPartner with local Housing Authorities to increase access to public housing and voucher programsPartner with local CoC and governments to ensure housing needs for people with mental and behavioral health concerns are adequately addressed in federal funding and consolidated affordable housing plansMaintain quality relationships with housing providers to leverage and establish quality housing for DASH ParticipantsRespond to all voicemail messages, emails, and correspondence within 24 hoursPrompt follow-up with all referrals, inquiries, and emails from internal staffRespond to all emergency situations with high level of urgency as neededWork ChronicleStephens Outreach Center 8/2020-10/13/2023Transition Management SpecialistAccesses eligible individuals interest in supported housingFully explains the benefits and financial aspects of clinically appropriate community-based integrated settings, including supported housing.Facilitates and accompanies individuals on on-site visits to permanent housing with tenancy rights.Reviewing residents housing preferencesProvides linkages to ongoing peer support services as a step-in education/exposure to available housing options and supports.Educates individuals about services covered under the North Carolina State Plan for Medical Assistance, Medicaid 1915(b)(c ) waiver, or the State funded service arrayHelps individuals who are transitioning from IMD facilities to find the resources they need, while becoming familiar with the program. Tasks may include identifying local resources, identifying methods to obtain basic support services, locating local merchants for shopping, local pharmacies, and local methods of transportation.Uses the Community Integration Plan as a guide support individuals to achieve the goals of the plan.Supports/ assist participants in locating local support groups, and linking with community resources.Track individual progress, following up with support services to ensure timelines and needs are met.Assists individuals in developing linkages with community resources and local provider agencies.Work with the Transition Coordinator to track placements and conduct follow-ups of residents placed into permanent housing. Responsible for conducting follow-up for each transitioning individual for a minimum of 3 months, or as the individual plan indicates. Attends staff meetings, and training as required, reports unusual or problem situations to the Transition CoordinatorComplete support tasks as assigned by the Transition Coordinator, which may include documentation, and filing communications.Branch Banking and Trust (1/2019-06/2019)Deposit and Operations IRS Regulatory SpecialistProvided comprehensive support and administration of legal processes.Provided supporting documents and various regulatory functions.Interacted with branches, external clients, and a variety of external legal and regulatory agencies to ensure daily processing of various transactions.Worked to mitigate risk exposure and protect client confidentiality.Performed all tasks on a timely basis in order to meet processing schedules and legal and regulatory time frames for legal processes (e.g. levies, liens, garnishments, and subpoenas; Federal Regulation CC, D, DD and O; Internal Revenue Service Regulations, related to tax reporting; abandoned property laws; and lawyer trust accounts).Effectively communicated with outside and internal legal counsel, court representatives, and local, state, and federal government agency representatives.Developed and maintained a thorough working knowledge of assigned functions and related process flows.Developed and maintained a thorough working knowledge of all systems and applications used in daily processing.Provided quality client service by assisting in problem/research resolution.Maintained documentary files as required by law or regulation.Maintained an adequate working knowledge of all Internal Revenue Service (IRS) regulations, State and Federal laws, and compliance issues governing applications of responsibility.Assisted with documenting current internal policies and procedures for department and branches.Sought continuous process improvements and ensured adherence to the processes in place to prevent monetary losses.Walgreens (7/2018-01/2019)Customer Service AssociateGreeted all customers.Operate cash registers, process cash, debit/credit and check transactions.Assist in all departments including pharmacy, photo development, health and beauty and grocery.Assist with department resets.Unload box and freight trucksSet sale prices accordingly.Stocked shelves.Branch Banking and Trust (8/2013-12/2017)New Account Specialist Customer Service Representative IIAssisted clients with questions, comments, and concerns through both incoming and outbound calls.Processed applications for personal and business accounts, home equity lines of credit, equity loans, mortgage loans, refinance of mortgages and health savings accounts. Reviewed client's accounts to ensure their eligibility for new products.Reviewed client's accounts to ensure current product suits their needs.Advised clients as to what products better suit their needs.Received and documented incoming monetary funding methods via checks, cash and money orders as well as called clients to inform of funding received.Conversed with Chex Systems to check credit history of potential clients.Conversed with internal departments such as Recovery, LRM and other entities to ensure internal compliance.Processed emails, faxes documentation and verbal consent with branch employees for authentication purposes to ensure the safety and security for each client's request.Conversed with Liability Risk Management to prevent fraudulent account openings.Filed SIRS (suspicious incident reports) when a nonexistent, potential, or existent client reports fraud on their accounts.Kept accurate spreadsheet for audit purposes of applications that had been produced, the date applied /produced, clients contacted or not contacted and the outcome of each call.Completed security questions verified clients identification via fax or email and other forms of correspondences with other entities.Attached any files whether faxed or emailed to the corresponding application for audit and security purposes.Email trained.Future Innovations Treatment Facility (2/2008-7/2013)Residential Technician-Assistant ManagerAssisted and ensured the safety and compliance of a Level IV 24-hour treatment facility centered on male adolescents.Kept accurate account of medications, ensured all medications were documented correctly and reordered, and DC (discontinued) any medications according to doctor's orders.Documented Incident ReportsAttended family and treatment team meetings.Ensured that clients had taken medications.Ensured and evaluated all HRI notes to ensure that they complied with and were within billable guidelines.Completed Incident reports as needed.Assured the clients were monitored continuously and the 3rd shift ensured to check client's rooms, windows, doors, and perimeters in 10-minute intervals.Structured schedules including bathroom schedules, chores schedules, and daily activities.Structured menus weekly.Kept accurate counts of clients personal items that came in and left the facility.Structured staff schedulesOn call to work as needed.Direct correspondences with case managers, social workers, and law enforcement when necessary.Stephens Outreach CenterResidential Technician (4/2005-1/2008)Assisted and ensured the safety and compliance of a Level Ill 24-hour treatment facility for both male and female adolescents.Administered medications to clients according to their MAR.Documented client's behaviors and outcomes according to their PCP following the HRI guidelines.Intervened and redirected the clients behaviors to arrive at a positive outcomes.Completed Incident reports as needed.Assured the clients were monitored continuously and the 3rd shift ensured to check clients rooms, windows, doors, and perimeters in 10-minute intervals.Implemented and reinforced rules within and outside of the facilityEnsured that clients followed a structured schedule within and outside of the facility.Assisted and monitored client while completing chores to promote and enhance their independent living skills.Transported clients to and from various appoints and home visits.Performed cleaning and cooking duties.Direct correspondences with case managers, social workers, and law enforcement when necessary.Corpus Christi ServicesResidential Technician 2/2003- 10/2004Assisted and ensured the safety and compliance of a Level Ill 24-hour treatment facility for both male and female adolescents.Administered medications to clients according to their MAR.Documented clients behaviors and outcomes according to their PCP following the HRI guidelines.Completed Incident reports as needed.Assured the clients were monitored continuously and the 3rd shift ensured to check clients rooms, windows, doors, and perimeters in 10-minute intervals.Intervention and redirecting client's behaviors to arrive at a positive outcome.Implemented and reinforced rules within and outside of the facilityEnsured that clients followed a structured schedule within and outside of the facility.Assisted and monitored clients while completing chores to promote and enhance their "independent living skills"Transported clients to and from various appointments and home visits.Performed cleaning and cooking duties.Direct correspondences with case managers, social workers, and law enforcementEducationBachelor of Arts-Sociology (05/2021)University of North Carolina at Pembroke- Pembroke, NC*References are available upon request |
