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Detroit, MIPHONE NUMBER AVAILABLEEMAIL AVAILABLEEDUCATION/CERTIFICATIONSCall Center for Hire, LLC. - Southfield, MI Certification in Customer Service/Call Center - 2024State Certified Customer Service/Call Center Training Program LinkedIn Learning Certification Customer Service: Working in a Customer Contact Center 2024 SUMMARY OF QUALIFCATIONS Active Listening Problem Solving/Trouble Shooting First Call ResolutionPROFESSIONAL EXPERIENCEHome Depot - Livonia, MICustomer service agent/Cashier - 2023 - PresentHandling cashRing customers upTake monthly safety testProsegur Security - Livonia, MISecurity/Receptionist - 02/2021- 09/2023Front Desk, managed incoming phone calls and deliveries.Mobile and foot patrol of five buildings.Submitted daily reports of all activities on my shift. Mcdonalds - Dearborn, MIShift Manager - 02/2012 08/2019Performed store opening operations.Managed the staff, monitored productivityHandicapped of America Warren, MICall Center Representative 01/2009 12/2011Provided customer service to callersSold products to new and old customers |