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| | Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLEPhoenix, Arizona Street Address
OBJECTIVETo acquire a promising position as a Customer Success Agent. Where I can promote my potential and contribute to the company's growth.Massachusetts Health ConnectorCustomer Service RepresentativeOctober 2023-PresentI specialize in assisting members with the application process. I help with the maintenance of the account there after and medical or coverage related questions. Also make call out to different insurance carriers with member present to resolve any ongoing issues. Maximus Federal LLCMedicare Specialist Tier 1June 2021-August 2023Routinely, I follow established and documented policies to the very last sentence of compliance as they must be marked as read scripting to ensure effectiveness and a desired resolution to issues or dilemmas. In conjunction with following basic adherence to privacy rules and responding to numerous phone inquiries. I also assist the Beneficiary with filling out online application and submitting it electronically to plan provider for processing.McKessonOutside Services WorkerAugust 2020-May 2021My daily shift called for me to utilize computer technology to handle high volume calls while accurately recording detailed information to assist patients who qualify for the Novartis Patient Assistance 2Foundation. I provided status updates on current re-enrollment applications submitted to the foundation. processing mail order prescription fills is also a request I completed regularly. HoneywellWarehouse AssociateMarch 2020-July 2020Schedule called for a third shift position molding and prepping industrial face mask. I specifically ran a machine equipped to cut and seal. I also contributed in warehouse clean up and would occasionally float to other stations.EDUCATIONSouth Mountain High SchoolGraduated 2010 |