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Click here or scroll down to respond to this candidateCandidate's Name
Arlington, US Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYDedicated Customer Service Representative, with excellent communication, listening, and problem solving skills. Able to drive the customer experience through customer-eccentric behavior and actions, evaluating customer needs and providing product and service solutions to promote customer loyaltyWORK HISTORYCustomer Service Representative Specialist, 05/2021 - 01/2024Acuant Inc / A GBGPLC Company Manchester, NH Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Offered advice and assistance to customers, paying attention to special needs or wants. Handled customer inquiries and suggestions courteously and professionally. Participated in team meetings and training sessions to stay informed about product updates and changes. Processed customer service orders promptly to increase customer satisfaction. Developed customer service policies and procedures to meet and exceed industry service standards. Facilitated seamless communication and support between partners and direct customers by disseminating product and service details, generating quotes and providing timely updates on order statuses. Worked collaboratively with internal partner account team members and internal departmental team such as Finance, Accounting and Support members, in continuous maintenance and updating of partner and customer account information. Took care of customer concerns in absence of Customer Success Manger Responded proactively and positively to rapid change. Developed and updated databases to handle customer data. Trained new personnel regarding company operations, policies and services. Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues. Managed approximately 20-40 incoming calls, emails and texts per day from customers.Customer Service Representative/Call Center, 08/2018 - 04/2021Chuckles Inc Manchester, NH Answered customer telephone calls promptly to avoid on-hold wait times. Maintain phone, paper and email orders and filing Interacting with sales reps and resolve customers' problems Communicate information to customers about product quality, value and style Create new processes and systems for increasing customer service satisfaction Taking credit card payments and updating system Adaptive team player Trained new personnel regarding company operations, policies and services. Helped large volume of customers every day with positive attitude and focus on customer satisfaction Managed approximately 20-30 incoming calls, emails, faxes and texts per day from customers.Home Health Aide Nurse's Assistant, 01/2017 - 06/2018Harold (HHA) Boston, MA Offered transportation to and from appointments, shopping and other activities to help patient stay social, active and maintain access to essential items and services. Performed ambulation and exercise and completed household services to help patient maintain routine and lifestyle in familiar home environment. Checked vital signs and administered prescription medication under guidance and supervision of skilled nursing staff to facilitate basic health care services. Documented patient information and care activities in electronic health record. Helped patients with self-feeding and assisted feeding, based on individual needs. Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment. Transported patients between rooms and appointments or testing locations. Facilitated games and other activities to engage clients. Handled on average 5-10 calls daily updating doctors and nursesSenior Ticketing and Reservations Agent, 03/2008 - 02/2015Emirates Airlines Johannesburg South Africa Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities. Processed reservations, coordinated standbys and monitored cabin availability Resolved customer complaints related to baggage, date change fee flight interruptions and issuance of miscellaneous charges order (MCO) Developed relationships and contracts with local hotels and restaurants to provide customer vouchers on behalf of airline during flight interruptions. Functioned as an all-rounder by moving between ticket sales, lost baggage, operations, boarding gates and office administration Checked-in and boarded passengers Handled individual and collective balancing at end of day and month ends. Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings. Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service. Checked in average of 525 passengers per flight on Airbus A380. Prepared customer invoices, accepted payments, and processed refund and cancellation requests. Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.EDUCATIONNo Degree: Travel And Tourism, 03/2000Damelin College - Cape Town South AfricaNo Degree: Business Administration, 12/1999Peninsula University - Cape Town South AfricaHigh School Diploma: 12/1997Edgemead High School - Cape Town South Africa |
