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Click here or scroll down to respond to this candidateCandidate's Name
Avondale, AZ Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEPassionate about improving the quality of individuals lifestyles through unsurpassed care and service. Seeking to leverage my experience and studies of communication to empower customers to achieve their goalsWork ExperienceCustomer SpecialistTotalMed-Portland, ORMay 2023 to Present Achieved a 100% customer satisfaction rating Provided exceptional customer service skills, with the ability to adapt, educate, and empower a variety of customers, ranging from the highly educated to the most vulnerable in society Responsible for the first line of communication with a variety of customers, including existing and potential members, providers, internal departments, and employers. Appreciation of cultural diversity and sensitivity toward target populations Maintained knowledge of regulatory compliance and government programs, policies and procedures relating to claims adjudication, medical management, enrollment, provider networks, authorization, and referral requirements Demonstrated the ability to analyze and successfully solve complex problems, exercising sound judgment at point of serviceConsumer Affairs Specialist24-7 Intouch-Mesa, AZDecember 2022 to April 2023 Escalated serious affairs Provided customers with adequate information thats associated with the vehicle such ass extended warranties, recalls, & maintenance information. Averaging about 30 to 40 calls a day Scheduled maintenance work with local dealership to confirm the vehicle met safety standards Human Resource SpecialistSutter Health-San Francisco, CASeptember 2021 to December 2021 Worked to maintain strong working relationships with the Human Resources staff, resulting in positive and productive collaborations. Assisted in updating all Benefits information, while extending important knowledge pertaining to Benefits for employees.TrainerGeodis-Phoenix, AZSeptember 2019 to April 2020 Developed and fostered relationships with (100+) newly hired employees to promote employee satisfaction and employee retention rates. Successfully managed a team of 50 employees, resulting in a 25% increase in productivity and a 20% reduction in employee turnoverSecurity & Technical Support SpecialistRing.com-Glendale, AZJanuary 2017 to May 2019 Performed troubleshooting at an advanced level to improve processes. Provided effective troubleshooting and remediation for web applications. Customer Service SpecialistEnterprise Consulting Solutions-Phoenix, AZSeptember 2014 to December 2016 Accurately verified information and updated information databases as necessary. Helped to maintain meticulous medical records, and made changes when necessary. Library AssistantTolleson Public Library-Tolleson, AZMarch 2010 to September 2014 Worked to ensure a positive and hassle-free customer experience. Worked to ensure a neat and attractive environment, and assisted in the setup of visual displays. EducationDiplomaEstrella High SchoolAugust 2008 to May 2012Skills Ability to Work in a TeamAbility to Work Under PressureEffective Time ManagementCommunication SkillsInterpersonal SkillsHighly OrganizedLeadership Human Resources Technical Support Library Services Software Troubleshooting Help Desk Employee Orientation ADP (2 years) Kronos (4 years) Salesforce Workday Microsoft Excel Databases PeopleSoft System Administration Microsoft SharePoint Troubleshooting Workday (2 years) Communication skills Customer service Computer skills Customer service Kronos Salesforce Software troubleshooting Library services Medical records Human resources Leadership Organizational skills Time management Desktop support Technical support Mac OS HR sourcing Negotiation English Phone etiquette Data entry Marketing Project management iOS Help deskCertifications and LicensesMCPMCSEMCSADriver's License |
