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Candidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLECustomer Service Specialist with over 25 years of experience, utilizing effective communication in detail-driven roles including Caregiver, Audio-Visual(AV) Technician and AV Manager capable of efficiently managing tasks while considering all aspects involved, regardless of their scale or pressure. Believes in the ability to fulfill any customer request unless impossible, favoring action over inaction. Im confident that my skills and abilities would be an asset to your team.Caregiver, Family Resource Home Care 1/2024-presentAssist clients with daily living activities, adhere to the care plan, listen empathetically, and share kindness.Successfully completed 75 hours of the DSHS Approved Basic Training Course.Groundskeeper, Broadmoor Golf Club 3/2023-9/2023Maintained golf course(GC), including reel mowing, raking bunkers, removing debris, and greeting club members.Digital Media Product Specialist (Audio-Visual Technician), Amazon 4/2018 -7/2020Managed Audio Visual(AV) conference rooms providing technical and customer support for meetings and events.Processed calendars and invites in Outlook and communicated room layouts and AV requirements with owners.Created and configured various room and AV equipment setups for audiences of up to 600.Tested and maintained AV equipment and room systems daily to ensure proper functioning.Supported up to 100 video conference(VC) rooms including monthly testing. Assembled mobile VC carts.Troubleshooted and resolved issues with AV equipment and technologies. Knowledge of signal flow.Consumer AV Manager, Amazon 1/2013-4/2018Provided AV and customer support for senior executives and their assistants including VCs, events, and projects.Trained and oversaw AV Technicians in multiple buildings including Japan, India, and China.Accepted an unlikely request to create and provide technical support for a pilot project interviewing candidates using VC, resulting in a travel cost-saving of $1M. Recruiting secured resources for future events.Installed video conference systems in meeting rooms reducing expenditures by over $10K.Increased seating capacity in 80 meeting rooms by 40%, totaling 400 chairs added.Collaborated on team, testing AV equipment and technologies for a pilot project in Japan.Supported AV for a multi-site video conference involving 25 countries, celebrating International Womens Day.Experience previously listed for "AV Technician, applies here.Audio Visual Technician, Avisys.inc / Amazon Vendor 10/2006-1/2013Experience previously listed for "AV Technician, applies here. Trained AV Technicians.Recovered 500 chairs deemed unusable. Refurbished and deployed for a cost-saving of over $50K.Filmed over 300 live presentations and music performances for the internal page.Technical CompetenciesMicrosoft Office, video and web conferencing, LCDs, projectors, screens, video cameras, document cameras, and PA systems, mixing boards, effects processors, wired and wireless microphones, running and wrapping cables.Gap. I resigned from Amazon to start a landscaping business. This venture struggled due to the impact of Covid. I relocated and briefly worked in the concrete then volunteered as a caregiver, before working as a GC Groundskeeper.Thanks for considering my resume.