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Click here or scroll down to respond to this candidateCandidate's Name
Experience Administrative AssistantPrescott, AZ 86305EMAIL AVAILABLEPHONE NUMBER AVAILABLEOver 18 years working as an administrative assistant and 30 years experience with providing exceptional customer service. Highly proficient using a variety of software applications including Microsoft Office, Google Suite, Corel, and Adobe Acrobat. Experience using Zoom and Microsoft Teams, scheduling and calendar management, verifying and updating client demographics and contact information, and using various EMR/EHR systems and verifying patients' insurance eligibility using Cerner.Able to type 40 wpm and 10 key.Authorized to work in the US for any employerWork ExperienceAdministrative AssistantDana Kepner - Prescott, AZJune 2023 to Present Cost invoices received from Vendors Invoice Customers Make bank deposits, both electronically and at the bank Reconcile credit card transactions Process customers' returnsVirtual Administrative AssistantAdmin +, LLC - Prescott, AZFebruary 2013 to Present Virtual Administrative Assistance services. Creating flyers and PowerPoint Presentations. Making outbound phone calls, appointment setting, and calendar management. Customer service and client and prospect meetings. Sales and marketing. Collect payment for services, cash handling, and bank deposits, and bookkeeping. Legal AssistantBoyle, Pecharich, Cline, Whittington, and Stallings, P.L.L.C - Prescott, AZ December 2022 to February 2023 Compose and revise legal documents and contracts using templates for attorneys and assist with the preparation and filing of court papers and business forms. Obtain due diligence materials, such as corporate certificates of good standing, real estate and title information, and securities filings. Helps attorneys prepare for, attend, and sign finalized documents as a witness at client meetings. Track hours to be billed and added them to the Tabs database software. Make and receive phone calls, take messages, set up appointments, handle communication with clients, and manage calendars for attorneys. Use office equipment and Microsoft Office, Google Suites, and Adobe Acrobat to complete administrative tasks, send and receive mail, and manage, organize, and maintain physical and digital files.Office AssistantMacKenzie Dermatology - Prescott, AZMay 2022 to November 2022 Schedule patients' appointments with a Dermatology provider, process referrals for other providers, and assist patients as needs arise. Send and review all incoming faxes to or from other medical facilities or assigned medical staff. Answer phone and make outbound calls. Pull patients' charts for their appointments and refile them afterwards Send and process new patient packets and request relevant forms or information. RegistrarYavapai Regional Medical Center (YRMC) - Prescott, AZ August 2021 to September 2022 Register patients, verify their contact information, and run their insurance for eligibility using the hospital's EMR system. Collect co-pays and cash handling. Send notifications to insurance companies that a patient is being serviced using RightFax. Transfer a patient from one hospital or department to another using the Electronic Medical Records system. Answer phone and make outbound calls, make copies of department forms, and scan documents into the EMR system.Business OwnerDigital Excellence, LLC - Prescott, AZJuly 2004 to March 2022 Customer service, client and prospect meetings, and project management. Social media marketing and management for clients. Collect payment for services, cash handling, and bank deposits, and bookkeeping. Sales and marketing. Administrative duties - using Microsoft Office and Google Suites software, answering the phone, business communication, filing, mail, inventory of business and office supplies, scheduling, and using business equipment.Nutrition Services Aide IIYavapai Regional Medical Center (YRMC) - Prescott, AZ August 2020 to August 2021 Prepare and serve food to the hospital staff, patients, and visitors. Prepare, deliver, and retrieve food trays to hospital patients. Check food expiration dates in the kitchen and cafeteria and restock the cafeteria merchandise and supplies. Operate the cafeteria cash register and cash handling. Wash dishes, clean the grill, vents, kitchen, and dish room, and and empty the kitchen and cafeteria trash.CaregiverSynergy Home Care - Prescott Valley, AZApril 2020 to April 2021 Clean clients' homes, change their bedding, and do their laundry. Give clients showers and sponge baths and help clients with their incontinence, including changing them if necessary. Make meals for clients and feed them when they are unable to feed themselves. Provide respite care for family members taking care of loved ones. Run errands and grocery shop for clients.Business OwnerJenny's Basketique, LLC - Prescott, AZJuly 2004 to December 2020 Design, produce, and deliver company merchandise. Customer service and client and prospect meetings. Collect payment for services, cash handling, and bank deposits, and bookkeeping. Sales and marketing. Administrative duties - using Microsoft Office and Google Suites software, answering the phone, business communication, filing, mail, inventory of business and office supplies, scheduling, and using business equipment.Fitting Room and Stock Room AssociateRoss Stores, Inc - Prescott, AZApril 2010 to October 2020 Provided outstanding customer service and ensured guest satisfaction. Managed dressing room by counting and checking the clothes coming in and out and hanging and organizing the clothes on a rack that are to be returned to the sales floor. Running the fitting room rack of clothes to put them back onto the sales floor. Unpack, sort, and stock new merchandise onto the sales floor and maintain it to ensure it is in the right location and organized.EducationAssociate of Arts in EducationCentral Arizona College - Coolidge, AZSeptember 1992 to May 1998DiplomaCasa Grande Union High School - Casa Grande, AZSeptember 1988 to May 1992Skills Microsoft Office (10+ years) Office Supply Inventory (10+ years) Microsoft Windows (10+ years) Cerner and NexTech EMR Systems (1 year) Insurance Verification (1 year) Written, Verbal, and Email Communication Skills (10+ years) Medical Scheduling and Records (1 year) Data entry (1 year) Google Suite (10+ years) HIPAA (2 years) Computer skills (10+ years) Detail Oriented (10+ years) Document Review, Analyzing, and Proofreading (10+ years) Microsoft Outlook (10+ years) Customer service (10+ years) Microsoft Excel (10+ years) Microsoft Word (10+ years) Microsoft Powerpoint (10+ years) Calendar Management (2 years) Typing and 10 Key (10+ years) Office Assistant (10+ years) Virtual Administrative Assistant (9 years) Adobe Acrobat Clerical Experience Calendar management Microsoft Publisher Typing Clerical experience Google Suite Google Docs Document management Adobe Acrobat Customer service Office management Order entry Account reconciliation Data collection Project scheduling Proofreading Documentation review Windows Cash handling EMR systems Restaurant experience Hospital experience Cash management Communication skills Phone etiquette Cash register Customer relationship management Senior care Childcare HIPAA Medical records CookingCertifications and LicensesDriver's LicenseAssessmentsCustomer service fit ProficientNovember 2022Measures the traits that are important for success for customer service roles Full results: ProficientWork style: Reliability ProficientApril 2022Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientOffice manager ProficientSeptember 2022Scheduling and budgetingFull results: ProficientFood service: Customer situations ProficientMarch 2023Identifying and addressing customer needs in a food service setting Full results: ProficientAttention to detail ProficientSeptember 2022Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientPrinciples of accounting ProficientOctober 2022Preparing financial records according to federal policies Full results: ProficientAdministrative assistant/receptionist Proficient July 2021Using basic scheduling and organizational skills in an office setting Full results: ProficientFood safety ProficientNovember 2021Knowledge of proper food and equipment handling safety measures Full results: ProficientCustomer service fit ProficientJuly 2021Measures the traits that are important for success for customer service roles Full results: ProficientData entry: Attention to detail ProficientApril 2022Maintaining data integrity by detecting errorsFull results: ProficientSales skills ProficientAugust 2021Influencing and negotiating with customersFull results: ProficientProtecting patient privacy ProficientOctober 2022Understanding privacy rules and regulations associated with patient records Full results: ProficientScheduling ProficientApril 2022Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: ProficientFront desk agent (hotel) ProficientNovember 2022Selecting hotel rooms based on requests and identifying errors in hotel data Full results: ProficientTyping ProficientSeptember 2022Transcribing textFull results: ProficientWorking with MS Word documents ProficientOctober 2022Knowledge of various Microsoft Word features, functions, and techniques Full results: ProficientMedical receptionist skills ProficientMay 2022Managing physician schedules and maintaining accurate patient records Full results: ProficientWritten communication ProficientSeptember 2022Best practices for writing, including grammar, style, clarity, and brevity Full results: ProficientRetail customer service ProficientApril 2022Responding to customer situations in a retail setting Full results: ProficientCall center customer service ProficientAugust 2022Demonstrating customer service skills in a call center setting Full results: ProficientVerbal communication ProficientAugust 2022Speaking clearly, correctly, and conciselyFull results: ProficientCustomer focus & orientation ProficientJuly 2021Responding to customer situations with sensitivity Full results: ProficientWork style: Professionalism ProficientAugust 2022Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: ProficientBusiness math ProficientMarch 2020Using basic math to solve problems in a business context. Full results: ProficientBasic computer skills ProficientSeptember 2022Performing basic computer operations and troubleshooting common problems Full results: ProficientSpreadsheets with Microsoft Excel ProficientAugust 2022Knowledge of various Microsoft Excel features, functions, and formulas Full results: ProficientWork motivation ProficientJuly 2021Level of motivation and discipline applied toward work Full results: ProficientOffice manager ProficientFebruary 2021Scheduling and budgetingFull results: ProficientCustomer service ProficientAugust 2021Identifying and resolving common customer issuesFull results: ProficientFiling & organization ProficientNovember 2022Arranging and managing information or materials using a set of rules Full results: ProficientBookkeeping ProficientAugust 2022Calculating and determining the accuracy of financial data Full results: ProficientManaging accounts in QuickBooks ProficientAugust 2022Using QuickBooks software to manage business financials Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
