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Click here or scroll down to respond to this candidateCandidate's Name
PHONE:PHONE NUMBER AVAILABLE&PHONE NUMBER AVAILABLEE-MAIL:EMAIL AVAILABLEStreet Address
CARRER BRIEFTata consulting Service (Plano Texas): April 2021 -June 2024Enterprise Solutions (Dallas Texas): Dec 2020 April 2021Agape Home Healthcare Inc: August 2018 till Dec 2020American First Finance Company (Work way Staffing): (Dalla, Texas): November 2018 May 2019.Human Coalition (Plano, Texas) June 2018- July 2018.Willis Towers Watson (Richardson, Texas): August 2015 - May 2018Brookdale Senior Living (Rockwall, Texas):- July 2015- October 2017.Mansard Insurance Plc (Abuja, Nigeria):- April 2014 April 2015.Z-Design Developing Construction Company (Abuja, Nigeria):-August 2010 August 2012.Access Bank Plc (Lagos, Nigeria): - April 2008 May 2008.SKILLS AND PERSONAL ATTRIBUTESGood interpersonal and Excellent Communication SkillsAbility to work with little or no Supervision.Passionately aligns with the companys job.Self-motivated, able to multitask and goal focused.Service oriented.Excellent computer skills.Able to work well in a team environment.Adaptable to change.Willing to work flexible work shifts as operation dictates.Time management skillsKnowledge of using the MS Office such asMs TeamsMS OutlookMs Power PointMs ExcelUltimatixCalabrio ONEEDUCATIONEl-Centro College, Dallas, Texas(Patient Care Technician) Spring, 2019University of Abuja, NigeriaBSc (Political Science/Public Administration) 2012WORK EXPERIENCETATA CONSULTING SERVICES: {TransAmerica} April 2021 -June 2024POSITION: CALL CENTER AGENT: Receiving inbound and making outbound calls to clients while resolving their issues and giving an overview of their policy and assisting in updating information on their account and making sure they are properly attended to. Discussing issues on Term Life policies and what they entail and how it functions without cash value. Discussed the functionality of Whole Life policies, Universal Life policies and Index Universal Life policies with what it entails and how the Cash value functions and also operates on the policies. Also Processing application of Loans and advising of when the loans were paid. Processing of work order around departments such as billing to have issues regarding Billings and payments resolved. Informing clients of the turnaround times for the stipulated work order. Also sending out forms for Changing personal information data and beneficiaries as well as ownership Change and sending forms for Changing payment draft to Automatic withdrawal from clients Bank account. As well as Data entry on the Job.(Just but a few)ENTERPRISE SOLUTION: {TransAmerica}: Dec 2020- April 2021.POSITION: CALL CENTER AGENT: Receiving inbound and making outbound calls to clients and insurance Agents, assisting to resolve issues with their polices, updating information and making sure they are properly attended to. Discussing issues on Term Life policies and what they entail and how it functions without cash value. Also Processing of work order around departments such as billing to have issues regarding Billings and payments resolved. Informing clients of the turnaround times for the stipulated work order. Also sending out forms for Changing personal information data and beneficiaries as well as ownership Change and sending forms for Changing payment draft to Automatic withdrawal from clients Bank account. Did not process loans here as I was only servicing Term Life Policies and they dont have the loan option. (Just but a few)AGAPE HOME HEALTHCARE INC: August 2018 - Dec. 2020POSITION: CARE GIVER: Assisting clients with care and ADL (Activities of Daily Living) in their homes or wherever needed.AMERICAN FIRST FINANCE COMPANY: Workway Staffing: November 2018 May 2019POSITION: UNDERWRITER (Merchant Care): Receiving Calls from Clients and Merchants to handle issues dealing with their accounts. Underwriting such accounts through decisions impacting approval or denials of loan requests.HUMAN COALITION: June 2018- July 2018POSITION: CALL CENTER AGENT: Taking inbound calls from clients who are in need of government benefits and also assisting in providing necessary information regarding their needs. Also making outbound calls to the clients to provide accurate and detailed information as to what and where they can be assisted.WILLIS TOWERS WATSON: -August 2015- May 2018:POSITION: - CALL CENTER AGENT:- Taking Inbound/ outbound calls from Retirees exiting their companies group plans and being enrolled into individual Medicare plans with contracted Insurance companies, and helping to resolve and answer varying questions regarding their insurance policies and reimbursements. Also, making outbound calls to clients where necessary to inform them about developments on their policies. Listening attentively, setting appointments and also attending to appointment re-schedules and reminders. Worked in a team environment that handles low complexity/ high volume work in contact/call center environment. Also maintains quality, accuracy, and professionalism.BROOKDALE SENIOR LIVING :- JUNE2015- OCTOBER 2017POSITION: RESIDENT CARE ASSOCIATEDUTIES:- Assistance of Resident Senior citizens with daily living activities such as feeding, hygiene and general activities where required.MANSARD INSURANCE PLC (ABUJA, NIGERIA) :- April 2014- April 2015POSITION:- INSURANCE SALES AGENTDUTIES:- Daily field work to enroll new clients under various insurance policies being offered by the company. Management of Policies for different clients with a high volume of retention and new clients enrolled.Z-DESIGN & Development (ABUJA,NIGERIA):- August 2010-August 2012.POSITION:- OFFICE MANAGERDUTIES:- Daily management of office activities such as making requisitions for stationery, office supplies, preparation of official documents, attending meetings with the Director, making and receiving phone calls on behalf of the company and the Director. Supervision of the cleaning activities done by contracted janitors, and general office activities.ACCESS BANK PLC CALL CENTER (LAGOS, NIGERIA): April 2008-May 2008POSITION:- CALL CENTRE AGENTDUTIES:- Receiving inbound calls and making necessary out bound calls for the company, resolving customers banking issues and ensuring they are satisfied with the services provided by the bank.Resolving account balance enquiries, responding to online messages from customers.REFERENCESCarol Kennedy PHONE NUMBER AVAILABLEJennifer Koonce PHONE NUMBER AVAILABLEPenny West PHONE NUMBER AVAILABLEShavonne Bess PHONE NUMBER AVAILABLE/pre> |
