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PROFILEMotivated and multi-skilled client account consultant, well versed in Google and Microsoft Office Suites seeking permanent position. Proven ability to bring solutions to the table, easily adapt to change, and drive company initiative, while upskilling to new technology. Hoping to create and maintain positive individual experience and satisfaction, while contributing to company success and growth.EXPERIENCEK&R Management, Trinity, FL Federal Contract Account Consultant/ Retention SpecialistOCTOBER 2020 - PRESENT Point of contact and liaison between clients/vendors and federal government for 100-plus caseload files simultaneously. Responsibilities included; data analytics, quality assurance and control, communication, case management and advisory, administrative tasks, and client retention. Orchestrated all aspects of client on-boardings and terminations including account set-up, communication with client, custodian and other third parties. Conducted comprehensive account evaluations to improve business revenue in addition to determining client reinstatement fees. Ensured the timely and successful delivery of solutions per customer needs and objectives. Assisted in training and development of new staff members by coaching on suggestive selling and solutions.Infinite Energy Solutions, Newport Richey, FL Client Concierge Energy AuditorOCTOBER 2017-AUGUST 2020 Conducted in person working interviews for potential new hires, and presented recommendations to management, also responsible for training and coaching new hires. Collaborated with team daily via remote office by using shared documents and proprietary calendaring program. Coordinated and executed energy audits, followed by presenting reports of results to Superintendents, and upper-level management.Zero Energy/Eco Automation, Irvine, CA  Senior Client Account SpecialistAPRIL 2011- JULY 2017 Was responsible for all aspects of onboarding including interview scheduling, confirming, and qualifying new hires. Designed custom home automation systems, as well as completed installations and training on the new technology. Managed company schedule via shared google calendar for scheduling travel, meetings and more. Responsible for deescalating situations in which clients were unsatisfied with their results, including client retention and management escalations.EDUCATION Corona Del Sol HS, Tempe, AZ- H.S. Diploma 2006 Mesa Community College, Mesa, Az- Spent 1 year pursuing degree in Business prior to changing career fields to Energy Auditor, achieved multiple certifications in environmental education. Alteryx Certification- in process Power BI Certification- in process