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Click here or scroll down to respond to this candidateKey Qualificationsstore managementCandidate's Name
goal orientedbudget managementTeam mentorshipcustomer service drivenleads by exampletrainingcompany programsresources/mentoringsafety measuresadministrationcompany policy complianceproject managementdocumentationannual trainingsattributesleadershipteam playerpersonableintegritydisciplinedmotivatedolawards2nd highest aes in marketMANAGEMENTRETAIL AND BUSINESS DEVELOPMENTProven professional with 15+ years of management experience implementing organizational processes within a retail setting. Consistently recognized for strong performance while utilizing strategies & processes to ensure maximum profits. Meanwhile, focusing on delivering high quality results, excellent customer service, a positive attitude, and team commitment.Professional ExperienceJC Penney; Noblesville, IN 2022PresentStore ManagerSales: $10 MIL; Employees: 97Directs, administers, and maintains the daily operation of the entire store. Requirements include staff, customer experience, profit/loss, safety, and products in accordance with JC Penney rules, regulations, and policies.Develops, communicates, leverages, and directs a strategic vision and staff aligned with company, market, and local plans and tacticsProvides supervision and development opportunities for management and hourly associatesEnsures compliance with company policies and procedures by anticipating and proactively responding to challenging compliance issues and holding all staff accountableModels, enforces, and provides direction and guidance to hourly associates and managers on proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolvedDrives sales in the facility by accounting for multiple, dynamic indicators ensuring effective merchandise presentation, including accurate and competitive pricing, proper signage in accordance with JC Penneys guidelines and requirementsWalmart; Fishers, IN 20202022Store Lead (Complex store)Sales: $94 MIL; Loss: $1.5 MIL; Employees: 345Directs, administers, and maintains the daily operation of the entire store. Requirements include staff, customer experience, profit/loss, safety, and products in accordance with Walmart rules, regulations, and policies.Develops, communicates, leverages, and directs a strategic vision and staff aligned with company, market, and local plans and tacticsProvides supervision/development opportunities for management and associates in a complex facilityOperates under the company's Open Door Policy in a dynamic, multifaceted environment by meeting with associates and listening, hearing concerns, and researching best solutionsEnsures compliance with company policies and procedures by anticipating and proactively responding to challenging compliance issues and holding all staff accountableInitiates, directs, and participates in community outreach programs in a high visibility, potentially high-profile, and dynamic environmentSupport store Manager in financial performance of the facility by ensuring that sales and profit goals are achievedModels, enforces, and provides direction and guidance to hourly associates and managers on proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolvedDrives sales in the facility by accounting for multiple, dynamic indicators (for example, external environment, merchandising, customer and associate base, replenishment, sales windows); ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, and assessing economic trends and community needsWalmart; Greenfield, IN 20182020Assistant ManagerSales: $100 MIL plusDirects and administers the daily store requirements under the direction of the Store Manager. Includes directing staff, customer experience, profit/loss, and safety in accordance with Walmart rules, regulations, and policies.Executes and trains One Best Way with fellow associates to ensure stores are on processModels adaptability with changes using the company and store initiatives.Listens, tours and mentors fellow associates within store and market levelMaintains and ensures a clean, fast, and friendly customer experienceLeads by example through compliance. safety and all customer behaviorsYankee Candle; Muncie/Greenwood IN 20152018Store ManagerResponsible for the overall daily operations of the store to include store associates, merchandise displays and positive customer experience. Integral part of the store management team.Created engaging merchandise presentations to motivate impulse purchasesMaintained inventory and supply restocking, cash-handling, and assisting customersInterviewed and hired team members which demonstrated dedication and added value to teamProactively identified and solved complex strategy problems that impacted sales management and business directionImproved customer satisfaction and sales by working with District Manager and associatesResponsible for Muncie and Greenwood Indiana storesAeropostale; Indianapolis, IN 20122015Store Manager (Complex Store)Responsible for the overall daily operations of the store to include store associates, merchandise displays and positive customer experience. Integral part of the store management team.Created engaging merchandise presentations to motivate impulse purchasesMaintained inventory and supply restocking, cash-handling, and assisting customersInterviewed and hired team members which demonstrated dedication and added value to teamProactively identified and solved complex strategy problems that impacted sales management and business directionResponsible for Loss Preventions and safety for the store, along with teaching and training safety and violence preventions.Nautica; Edinburgh, IN 20102012 Store ManagerResponsible for the overall daily operations of the store to include store associates, merchandise displays and positive customer experience. Integral part of the store management team.Created engaging merchandise presentations to motivate impulse purchasesMaintained inventory and supply restocking, cash-handling, and assisting customersInterviewed and hired team members which demonstrated dedication and added value to teamProactively identified and solved complex strategy problems that impacted sales management and business directionLowered shrink below company standards and improved store above company standard.Networked with other stores to collaborate ways to increase traffic for the store.Walmart; Richmond, IN 2005-2010Assistant ManagerSales: $ 90 MILDirects and administers the daily store requirements under the direction of the Store Manager. Includes directing staff, customer experience, profit/loss, and safety in accordance with Walmart rules, regulations, and policies.Executes and trains One Best Way with fellow associates to ensure stores are on processModels adaptability with changes using the company and store initiatives.Listens, tours and mentors fellow associates within store and market levelMaintains and ensures a clean, fast, and friendly customer experienceLeads by example through compliance. safety and all customer behaviorsWalmart; Shelbyville, IN 1999 2005Department ManagerLead and direct daily department requirements and associates while ensuring a positive customer experience.Maintain inventory controls (cost, shrink)Employed process improvement initiatives within the departmentHelped customers select products that best fit their personal needsWorked as a team member to provide the highest level of service to customersBuilt and maintained effective relationships with peers and upper managementEducation/CertificationsMortuary Science, Certificate 2013Stafford University, online |
