Candidate Information Name Available: Register for Free Title Customer Service Ops Specialist Target Location US-KY-Utica Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEObjectiveTo attain a remote position where I can use my experience and education in my daily work to assist others.EducationASSOCIATES OF SCIENCE MAY 2019 OWENSBORO COMMUNITY COLLEGECommunicationI have been responsible for preparing meeting materials, handling phone calls, and investor complaint responses.Leading weekly meetings with FHLMC on modification issues to ensure correct settlement of terms.ExperiencePERFORMACE OPS SPECIALIST SYSTEM CHANGES U.S. BANK SEPT 2019-JUNE 2023Ensuring compliance of processor system changes with Policies and ProceduresTraining and supporting offshore staffCompleting changes on accounts accurately and in a timely mannerTesting/implementing automation of new system platform for departmentData governance monitoring/testingCustomer/client supportSelf-motivatedHybrid-Remote work experienceExperienced in FHA/VA/FHLMC/GNMA/FNMA/Construction/Private investor loan typesPERFORMACE OPS SPECIALIST QUALITY CONTROL U.S. BANK FEB 2017-SEPT 2019Ensuring compliance of processor system changes with Policies and ProceduresResearching / recovering modification funds from FNMAApproving source documents for the movement of modification funds between GL/DDAVarious research projects involving corporate advance accountsMORTGAGE INVESTOR REPORTING ADMIN U.S. BANK JUNE 2001-FEB 2017Analyzing remittances and balancing monthly accountsRemitting and Balancing SCRA funds to InvestorsTransfer of new loans to FHLMC / Balancing of accounts associated with new loan salesEnsuring modification funds received from Investors / Applied correctly to loansExcellent Customer Service SkillsResponding to Investor ComplaintsResearching reporting issues to improve our accounting operations proceduresTraining new hires to follow company expectations and reporting guidelinesSelf-motivatedCUSTOMER SERVICE BEST BUY 2016-2017Consistently provided professional, friendly and engaging serviceCompleted check out transactions in a effective and friendly mannerProvided friendly and attentive serviceInventoried and restocked items throughout the dayBalanced cash drawer at end of shift to ensure cash control policiesAssisted customers with special orders and account assistance as needed.ReferencesANDREA HARDY JENNIFER SNYDER Bell Bank Retired Teacher1518 Sioux Pl. 3240 Mallard Landing Loop, Apt. A Owensboro, KY 42301 Owensboro, KY 42301 EMAIL AVAILABLE EMAIL AVAILABLE EMAIL AVAILABLE PHONE NUMBER AVAILABLE PHONE NUMBER AVAILABLE/pre>