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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Cowboys Pkwy#3050Irving, Tx Street Address
EMAIL AVAILABLESkills And Qualifications8+years of customer service experienceComplaint resolutionAbility to work with various internal departments Communication and troubleshooting skillsAbility to prioritize tasks and deadlinesProficient knowledge of Microsoft Office toolsAbility to build lasting relationshipsPeopleSoft knowledgeSkip Tracing experienceCustomer Service Tool/Chargebacks(CBIS)experience Recognition by COO Matt Kane of JP MorganChase for performance and communicationmasteryEXPERIENCELowes-WFHCustomer Care 7/2022-4/2024Ability to navigate with dual screens and resolution for hostile customersAssist with complaints, account inquiries, general questionsProfessional communication over phone with calm to angry customersAbility to multitask/ stay on task and projectsNavient- RemoteCustomer Care Specialist 7/2020-6/2022Maintain high level of professionalism in workplaceHandle high volume of incoming/ outgoing callsAssist with complaints, account inquiries, general questionsProfessional communication over phone with calm to angry customersAbility to multitask/ stay on task and projectsKnowledge of systems such as Excel, PowerPointAbility to type 50wpm/keystrokesPeople ReadyClerical/Industrial 3/18-5/2020Knowledge Of Excel and Microsoft office applicationsAbility to work in fast pace and stressful environmentOperations Duties(booking, scheduling)dispatching/payrolloutbound calls and answering callsSwitchboard and Site manager applicationsJPMorgan ChaseGlobal Collections Specialist- 10/2015-03/18Schedule trainings for newly boarded clientsAssisted client with programming and downloading via Ethernet or Dial connectionstrained client on transactions, reporting and customized setting optionsProvided technical supportKnowledge of computer software and Microsoft systems, spreadsheetsMultitasks and prioritize client needsMaintaining professional, positive attitude, willingness to assistAbility to work within fast paced environmentCompliance With Visa/Master Card ProtocolManpowerGroupCustomerServiceRepresentative 10/2014-10/2015Perform score competencies in organizationstructure,management,assigned taskscomplying with manpower requirement of determination, program allocation and continuous improvementinitiatives.Completed tasks on assignments and time framePerformed tasks as needed on assignments andattendanceReceived only incoming calls in high call volumeMulti-task as well as complete daily tasks |
