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EMPLOYMENT HISTORYSecurity OfficerAgency Security Group, Seattle, WA  Dec Street Address  - PresentDriverCandidate's Name  Street Address  - Dec 2021Driver-PartnerUber/Lyft  Jan 2018 - Apr 2020Seattle, USA, 98188  PHONE NUMBER AVAILABLE  EMAIL AVAILABLE Garmel BongoSecurity OfficerDedicated and seasoned customer service professional with over 10 years of experience in delivering exceptional service in various industries. Skilled in interpersonal communication and adept at de-escalating tense situations, ensuring customer satisfaction and retention.. Seeking to leverage extensive experience and expertise to contribute effectively to a dynamic team. Conducting regular patrols to maintain the safety and security of the property. Overseeing and managing sophisticated surveillance systems to monitor premises effectively. Demonstrating proficiency in swiftly resolving escalated incidents to ensure minimal disruption to operations Efficiently organizing and loading products into delivery vehicles to facilitate timely dispatch. Executing scheduled delivery routes with precision and adherence to predetermined timelines. Exemplifying a commitment to delivering exceptional customer service during all stages of the delivery process, ensuring customer satisfaction and loyalty.Ensuring prompt and punctual pickup of passengers while adhering to designated schedules. Safely and responsibly transporting clients between destinations, prioritizing passenger comfort and security throughout the journey.Upholding a meticulous standard of vehicle cleanliness and maintaining an impeccable driving record to ensure professionalism and safety standards are met.SKILLSEmergency Response Risk ManagementConflict Resolution Critical ThinkingProblem Solving Customer Service ExcellenceSurveillance Monitoring PatrolsAdherence to Timelines Commitment to SatisfactionEDUCATIONBachelor'sMarien Ngouabi University, Republic of Congo  Sep 2001 - Aug 2008 Associate's DegreeCharles Montesquieu  Sep 1998 - Nov 2000COURSES8 Week Banking TrainingYWCA/BankWorks  Aug 2015 - Aug 2015