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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Birmingham, AL Street Address
PROFESSIONALSUMMARYCustomer Service professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.SKILLS Customer ServiceRetail SalesInbound & Outbound CallingMicrosoft Office SuiteData EntryVerbal & WrittenCommunicationAttention to DetailMarketingTime ManagementPOS Systems ExpertiseWORK HISTORY Customer Service Advocate Appen - Remote 10/2019 - 08/2023 Helped large volume of customers every day with positive attitude and focus on customer satisfaction.Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly. Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.Completed opening and closing functions to meet operational needs.Customer Service Agent Arise - Remote 08/2016 - 10/2019 Helped large volume of customers every day with positive attitude and focus on customer satisfaction.Responded to customer calls and emails to answer questions about products and services.Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously. Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.Sales Associate Walmart - Gardendale, AL 02/2015 - 08/2016 Answered customer questions about products and services, helped locate merchandise, and promoted key items.Stocked merchandise, clearly labeling items, and arranging according to size or color.Generated new sales leads to achieve and exceed monthly sales goals.Built customer loyalty and retention by delivering excellent shopping experiences.Sales Associate Walgreens Pharmacy - Cullman, 01/2013 - 12/2014 ALProvided positive first impressions to welcome existing, new, and potential customers.Solved customer challenges by offering relevant products and services.Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.Sales Associate CVS Pharmacy - Trussville, AL 01/2011 - 05/2013 Helped customers locate products and checked store system for merchandise at other sites.Prepared merchandise for sales floor by pricing or tagging. Managed returns, exchanges and refunds in accordance with store policy.Maintained calm demeanor and professionally managed issues in busy, high-stress situations.EDUCATION Athens State University, Athens, ALBachelor of Science: AccountingWallace State Community College - Hanceville, Hanceville, AL 2016 Associate of Applied Science: Financial Management |
