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Click here or scroll down to respond to this candidateKALANITSELITSKYEMAIL AVAILABLEPHONE NUMBER AVAILABLESurprise, AZ Street Address
Bold ProfileResourceful Leader offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. PROFESSIONAL SUMMARYForever Living Products - Customer Service Specialist Scottsdale, AZ 11/2016 - CurrentCertus Healthcare Solutions - Sales Representative Dallas, TX 07/2015 - 10/2016WORK HISTORYManaged high call volume while maintaining courteous and professional demeanor.Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.Enhanced customer satisfaction by resolving issues promptly and professionally.Provided primary customer support to internal and external customers.Ensured timely follow-up on pending cases, reducing the number of unresolved issues significantly over time.Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.Generated additional sales opportunities with upselling and cross- selling techniques.Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.Increased sales revenue by identifying and targeting high-potential accounts.Expanded customer base through cold calling, networking, and relationship building.SKILLS Customer Service Leadership/Team Development Account Management Strategic Business Development Staff Motivation/Mentorship Problem solving Deadline-oriented Excellent time management skills Training and mentoring Adaptable/Flexible Verbal/written communication Medical Interpretation Fluent Bilingualism Microsoft PowerApps IT Troubleshooting Social Media MarketingPhoenix Children's HospitalPhoenix, AZ 01/2016Spanish Bilingual AssistantIntroduction to MedicalInterpreting: LanguageInterpretation And TranslationUniversity of California, LosAngelesLos Angeles, CA 04/1998Associate of Applied Science:Information TechnologyEDUCATIONCERTIFICATIONSCertified Computer Programmerand Analyst, NationalAeronautics and SpaceAdministration - 1998 - 2000 Real Estate Training - 2003CPSP - Certified ProfessionalSales PersonNWI Global - Interpretation SpecialistPortland, OR 02/2015 - 06/2016HealthNet - Interpretation SpecialistWoodland Hills, CA 07/1994 - 05/1996Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.Retained excellent client satisfaction ratings through outstanding service delivery.Used customer insights to develop innovative sales strategies to increase sales.Elevated customer service quality by offering real-time bilingual support for inquiries, complaints, and resolutions.Safeguarded confidentiality by adhering to strict professional ethics and privacy guidelines during interpretation sessions.Collaborated with educational institutions to provide language interpretation services during parent-teacher conferences and other school events.Enhanced communication by providing accurate and timely interpretations for clients in various industries.Strengthened company branding with the localization of marketing materials, websites, and social media content for target audiences.Streamlined business operations with precise translations of documents, correspondence, and presentations.Enabled effective communication at community events by providing on-site interpretation services for speakers and attendees.Facilitated international business transactions with expert translation of contracts, proposals, and agreements.Optimized workflow efficiency by developing a reliable system for organizing and prioritizing translation requests from multiple departments or clients simultaneously.Collaborated with interdisciplinary teams to provide comprehensive patient care, improving overall health outcomes.Conducted thorough assessments to identify individual patient needs, ensuring accurate diagnoses and appropriate treatment options.Enhanced patient satisfaction through compassionate care and open communication.Optimized electronic health records systems to ensure accurate documentation of patient information for enhanced continuity of care. Educated clients and families about rights and responsibilities. Streamlined healthcare processes for increased efficiency and better resource management.Coordinated with insurance providers to secure coverage for necessary medical services, alleviating financial burdens on patients and families.Evaluated the effectiveness of current treatment protocols by analyzing data trends, informing adjustments that led to improved results.Answered patient inquiries and provided information about healthcare services.National Aeronautics And Space Administration, NASA - Computer Programmer AnalystPasadena, CA 01/2000 - 01/2002Advantage Care - Interpretation SpecialistVan Nuys, CA 10/1992 - 10/1994Participated in ongoing professional development opportunities to stay current on industry best practices, elevating the quality of patient care provided.Created databases, data entry systems, web forms, and other applications for diverse uses.Delivered high-quality software solutions within budget constraints by prioritizing tasks according to business requirements.Contributed to open source projects, providing valuable enhancements while gaining expertise in new technologies and programming languages.Streamlined software development processes by implementing agile methodologies, resulting in increased efficiency and faster delivery times.Conducted rigorous code reviews, maintaining high-quality standards and reducing the number of bugs in production environments.Ensured smooth deployment processes through proficient use of version control tools like Git.Stayed current with industry trends and emerging technologies, continuously expanding technical knowledge and skillset.Implemented automated testing frameworks for efficient identification of defects and reduction of manual testing efforts.Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.References provided upon request.REFERENCESVOLUNTEER EXPERIENCE Forever Living - Rise Against HungerBoys and Girls Club of Metro Phoenix Serving the homeless community food for the holidaysHebrewFull ProfessionalPortugueseFull ProfessionalSpanishFull ProfessionalEnglishFull ProfessionalRussianFull ProfessionalLANGUAGES |
