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RESUMEGAPERSONAL PROFILEExperienced HR and payroll professional with a proven track record of successful system conversions and management. Proficient in MS Office, particularly with extensive knowledge in MS Access. Skilled in process optimization, project and vendor management, client relations, and team leadership. Adept at using various HRIS tools, including PeopleSoft, eTIME, ADP Vantage, Success Factors, and SAP. Demonstrated expertise in business intelligence tools such as Reportsmith, Crystal Reports, and ADP Reporter. Accomplished in payroll processing and benefits administration. Known for leading and training teams, implementing process improvements, and maintaining high-quality standards in a fast-paced environment.STRENGTHS & CAPABILITIESProven expertise in HR and payroll operations, demonstrating success in system conversions and efficient management.Skilled in optimizing processes to enhance efficiency and productivity within HR and payroll functions.Proficient in managing projects and vendor relationships, ensuring successful and timely delivery of services.Strong interpersonal skills with a focus on building and maintaining positive client relationships.Demonstrated ability to lead and train teams effectively, fostering a collaborative and high- performance work environment.Adept at utilizing various HRIS tools, including PeopleSoft, eTIME, ADP Vantage, Success Factors, and SAP.Committed to maintaining high-quality standards in a dynamic and fast-paced work environment.ACCOMPLISHMENTSPayroll and Project Management:Led the training initiative for a team of payroll processors during the transition from one payroll system to another, ensuring a smooth and successful migration.Orchestrated the planning and execution of bi-weekly, weekly, and semi-monthly payroll cycles with meticulous attention to accuracy and compliance.Implemented efficiency gains by automating processes, identifying cross-training opportunities, and seamlessly merging payroll and benefits functions.Spearheaded the creation of a comprehensive database to track and manage customer calls and complaints, streamlining issue resolution.Acted as the primary point of contact for issue escalation and resolution, ensuring timely and effective solutions.Demonstrated flexibility by serving as a stand-in for the Payroll Manager when required.HRIS/Data Management:Automated the distribution of all HR reports, enhancing the efficiency of information dissemination throughout the organization.Developed and maintained a robust database to track and manage all report requests from HR, ensuring accurate and timely reporting.Conducted training sessions for colleagues on leveraging technology for optimal time management.Assumed a leadership role in Data Management during the conversion from SAP to ADP Vantage, overseeing the testing of all conversion scripts.Ensured the accurate transfer of data components, including Employee Relations, Performance Management, Recruiting, HRIS, Payroll, and Benefits, to the new platform.Established and maintained processes to comply with legally mandated reporting requirements.Provided timely and accurate reports to various business partners, meeting their reporting needs.Created and sustained performance evaluation processes, filtering key insights up to executive management for strategic decision-making.ContactPayroll/HRIS SystemConversionsExperienced HR and PayrollManagementMS Office Proficiency(extensive MS Accessknowledge)Process Creation AndOptimizationClient RelationsProject And VendorManagementPeopleSoft, eTIME, ADPVantage, Success Factors, SAPproficient.Business Intelligence,Reportsmith Crystal Reports,ADP ReporterPayroll ProcessingBenefits AdministrationLead A Team OfPayroll/BenefitsAdministrators/Call CenterEmployeesTeam LeadershipQuality StandardsChange ManagementConflict ResolutionData AnalysisProblem SolvingCritical ThinkingInterpersonal SkillsPHONE NUMBER AVAILABLEEMAIL AVAILABLELeesport, PA 19533Louise A ShoberProfessional SkillsLSRESUMEPROFESSIONAL EXPERIENCETE Connectivity US Payroll Operations AnalystNovember 2017  presentTimely and accurate execution of US payroll operations.Proficient use of HRIS tools (PeopleSoft, eTIME, ADP Vantage) for payroll system maintenance.Ensure payroll compliance with regulations and maintain precision in calculations.Address and resolve payroll-related inquiries promptly.Identify and implement opportunities for enhanced efficiency.Generate and distribute payroll reports to internal stakeholders.Work with cross-functional teams for aligned payroll processes.Assist in internal and external audits for compliance.Conduct training sessions and maintain payroll documentation.Stay updated on industry trends and regulations for process improvement. Sovereign Bank/Santander Bank February 2002  April 2017 Banco Santander (parent company) - Santander Global Facilities (SGF), Sovereign Bank Payoff Lead/Customer Service Rep 2002 to 2005Managed the Payoff department's operations, ensuring efficient and accurate processing of customer transactions.Served as a Customer Service Representative, addressing customer inquiries and providing high-quality assistance in a professional manner.Led initiatives to streamline payoff processes, identifying and implementing improvements for increased efficiency.Collaborated with internal teams to ensure seamless communication and coordination between different departments.Maintained a customer-focused approach, ensuring satisfaction and resolving issues promptly to uphold service standards. Payroll Lead/Administrator 2005 to 2011Administered payroll functions, ensuring compliance with regulatory requirements and internal policies.Managed the transition from manual to automated payroll systems, contributing to increased efficiency and accuracy.Implemented and maintained payroll processes, identifying and addressing areas for improvement.Collaborated with cross-functional teams to integrate payroll functions seamlessly within the organization.Acted as a point of contact for payroll-related inquiries, addressing employee concerns and providing resolutions. HR Analyst II 2011 to 2016Conducted comprehensive analyses of HR data, including Employee Relations, Performance Management, Recruiting, HRIS, Payroll, and Benefits.Supported the integration of HR processes within the organization during the transition from Sovereign Bank to Santander Bank.Managed and tested all scripts for the data conversion from SAP to ADP Vantage, ensuring a seamless transition.Developed and maintained processes to comply with legally mandated reporting, staying abreast of changes in regulations.Provided timely and accurate reports to various business partners, meeting their reporting needs. HRIS Functional Analyst III 2016 to 2017Led the transition from Sovereign Bank's HR systems to the advanced ADP Vantage platform.Managed and tested all scripts for data conversion, ensuring accuracy and completeness during the migration.Ensured seamless transfer of various data components, including Employee Relations, Performance Management, Recruiting, HRIS, Payroll, and Benefits.Developed and maintained processes to comply with legally mandated reporting, staying abreast of regulatory changes.Provided expert support during internal and external audits, ensuring HRIS compliance.Collaborated with cross-functional teams to integrate HRIS functions with broader business objectives.