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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Raleigh, NCSUMMARYSeasoned technology professional with 9 years of experience, adept in asset management and technical support. Skilled in hardware/software installation, maintenance, and Active Directory management across multiple sites. Actively seeking a Sales Representative role to leverage extensive tech expertise and customer engagement skills. WORK EXPERIENCEWake Co. Schools Raleigh, NCInstructional Support Technician Feb 2022 - Present Facilitate the allocation of Chromebooks to enhance student accessibility, ensuring efficient distribution and utilization. Manage asset tracking for Chromebooks and laptops, maintaining accurate records of serial numbers for inventory control. Support logistics in the shipping and receiving of computer equipment, while effectively communicating operational updates to relevant stakeholders.NWN Raleigh, NCField Technician Aug 2015 - Jul 2020 Conducted comprehensive system upgrades from Windows 7 to Windows 10, ensuring seamless transition and minimal downtime for users. Maintained accurate asset management records for hardware inventory, tracking both new and decommissioned PCs by serial number. Supported Active Directory management and performed installation and routine maintenance of computer systems, software, and peripherals for sites with over 500 end-users, effectively communicating technical issues and progress to relevant stakeholders.Alphanumeric Raleigh, NCAlphanumeric / Epic Resolute Consultant Apr 2013 - Aug 2015 Implemented software installations and hardware updates, ensuring optimal functionality and performance across company systems. Diagnosed and resolved a range of technical issues for Windows XP and Windows 7, enhancing system reliability and user satisfaction. Delivered comprehensive desktop and production floor support, effectively managing hardware, operating systems, applications, and networks through a ticketing system. EDUCATIONNorth Carolina Agricultural and Technical State University B.S, ElectronicsGreensboro, NCIndustrial TechnologyCERTIFICATIONSA+ and Network +, NCSU Technology Training Solutions training SKILLSWord Perfect (All Recent Versions) MS Word MS Office Professional Microsoft Office 365 One Drive Windows 10 Windows 11 Fundamentals of HW Applications Support Networking Printing Mobile Support A+ Active Directory Asset Management Sales Business Management Selling Hardware Schematics Computer Hardware Computer Networking Excellent Customer Service Desktop Support Customer Service Technical Support Customer Support Telecommunications Electronics Troubleshooting Disk Drives Monitors Operating Systems Peripherals Presentations Processes Repair Hardware and Software Installation Technical Analysis |
