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Click here or scroll down to respond to this candidateCandidate's Name
Order Processing Specialist Sales Assistant Sales team coordinatorEMAIL AVAILABLE PHONE NUMBER AVAILABLE Tampa, FL LinkedInProfessional SummaryAn experienced Order Operations Specialist with 5+ years of experience optimizing order processing and CRM activities. Skilled in Salesforce and NetSuite. Received inter-company awards for commitment, dedication and exceptional hard work.SkillsMicrosoft Office -Excel -Pivot Tables, Lookup, etc, Power Point, Word, English, CRM -SalesForce, Bitrix, CPQ, NetSuite, Jira, SharePoint, Confluence, Nielson, SAPWork ExperienceKaspersky Lab. United StatesOrder Processing Specialist 12/2020 - 05/2024Key Achievements:Conducted over 30 detailed SalesForce training sessions for new staff members, resulting in a 50% reduction in time spent on administrative tasks and boosting sales team effectivenessIntroduced a knowledge-sharing portal containing 50+ detailed instructions enabling the sales team to focus more on client acquisition and retentionResponsibilities:Controlled order placement data accuracy, achieving 99.5% precision; processed orders based on purchase orders, contract conditions and Salesforce quotes, following company global policies and agreed-upon proceduresLed daily CRM activities using Salesforce, generating precise quotes and coordinating with NetSuite, Confluence, SharePoint, Jira, and SAP; improved cross-departmental collaboration, reducing project delays by 25%Support sales team with quote creation in CPQ and SalesForceDuPont MoscowSales and marketing Support 02/2017 - 11/2020Key Achievements:Arranged 10+ trainings for big group of customers 40 persons to visit HQ in the USA and main Corian surfaces factoriesDeveloped sophisticated Excel templates with sales data segmented by region, product line, and sales rep performance; facilitated strategic planning for management and reducing data analysis time by 40%Crafted 30+ detailed presentations for top management, incorporating intricate sales data dynamics and predictive analyticsResponsibilities:Delivered comprehensive client servicing through telephone and e-mail correspondence, coordinating product shipments, etcConducted in-depth analysis of sales trends in key account department, identifying growth opportunitiesClose cooperation with logistic and finance departmentsCoordinated and executed 15+ high-level meetings, seminars, and conferences monthly, ensuring seamless organization and increasing attendee satisfaction scores by 20%Full travel support - booking of hotels and tickets, visasDRC Global MoscowInternational Sales coordinator 08/2015 01/2017Achievements:Implemented a new merchandiser tracking system using GPS technology; improved route efficiency by 40%, increasing coverage by 15%Launched new markets in Singapore, Japan, and Malaysia from scratch; developed localized marketing strategies and partnerships, resulting in a 30% annual sales growthEngaged actively in 5 exhibitions, cultivating relationships that led to 5 new clients initiating export deals, expanding international sales by 15% in the first quarterResponsibilities:Coordinated merchandiser activities in major retail chains, systematically tracking shelf price changes, stock status, promotional activities, and planogram adherence, enhancing promotional effectiveness by 30%Conducted in-depth sales dynamics analysis in the key account department using AS Nielsen, identifying trends and opportunitiesDocument management, debts control and other administrative tasksEducationMoscow Humanitarian Technical Academy, MoscowBachelors in World EconomicsMoscow Institute of LinguisticsLinguistics |
