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Candidate's Name
Street Address  N Parkway #209Memphis, TN Street Address
Cell: PHONE NUMBER AVAILABLEE-Mail: EMAIL AVAILABLEProfessional SummaryMarch 9 2016 to October 2022Methodist Hospital UniversityUnit Coordinator ICUState of Tennessee Certified Nursing Assistant II ICU Experienced Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer and telephone etiquette skillsMulti-line phone operationproficiencyAdheres to customer service proceduresStrong problem solving aptitudeCommitted to maintaining data integrityCompleted several telephone training seminarsCPR/First Aid certifiedPatient-focused careTrustworthy Work HistoryMarch 2016 to Oct 2022Methodist HospitalCNA II NCCUUnit CoordinatorMay 1979 to September 2012Memphis Light Gas & Water 220 S Main, Memphis TN 38101Customer Service AdvisorEffectively answered a high-volume of inbound and outbound customer calls (including emergency calls).Addressed and resolved customer product complaints empathetically and professionally.Gathered and verified all required customer information for tracking purposes.Defused volatile customer situations calmly and courteously.Accurately documented, researched and resolved customer service issues.Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environmentReferred unresolved customer grievances to designated departments for further investigation.Resolved service, pricing and technical problems for customers by asking clear and specific questions.Managed high call volume with tact and professionalism.Acted professionally and patiently when addressing negative customer feedback.Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.Met or exceeded service and quality standards every review period.Tap on a clip to paste it in the text box.Developed 50 processes for answering customer's email.November 1979 to May 1980Memphis Light Gas & Water 220 S Main, Memphis TN 38181Tap on a clip to paste it in the text box.Welcome to Gboard clipboard, any text you copy will be saved here.Welcome to Gboard clipboard, any text you copy will be saved here.Welcome to Gboard clipboard, any text you copy will be saved here.Accounting ClerkPosted receipts to appropriate general ledger accounts.May 1984 to October 1994Volunteer 4910 Shayne CVCare GiverMonitored vital signs, such as blood pressure and pulse.Responded appropriately to the physical, emotional and developmental needs of patients.