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Candidate's Name
Aurora, CO Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEOrganized Coordinator with foundation in records management. Experienced in billing and collection procedures and medical terminology knowledge. Insurance Specialist with five years providing administrative and patient support in medical office settings. Advanced knowledge of private insurance processes and codes.Patient-focused Medical Administrative Assistant with more than five years' experience working in a busy medical office serving diverse populations. Efficient Medical Administrative Assistant skilled in tackling administrative and patient-oriented tasks in a fast-paced environment.Work ExperienceFront Desk AssociateLinda Huang, MDJuly 2022 to June 2024Taking inbound and outbound calls.Checking in and out patients.Taking befire and after pictures for procedures and surgeries.Accepting payments.Setting up new EMR systemsFiling all paper charts.Giving estimates for patientsCustomer Service RepresentativeAnthem BCBS-Denver, CODecember 2020 to 2022Taking inbound and outbound calls.Verifying insuranceManaging claimsSubmitting authorizationsFront Desk LeadCherry Creek Oral Surgery- Denver,COAugust 2020 to December 2020Checking in and out patientsCollecting copaymentsVerifying insuranceTaking in bound and outbound callsFront Desk SupervisorCutarelli Vision - Denver, COAugust 2019 to January 2020Trained new employees on front desk procedures and protocolsProvided HIPPA taringMade weekly schedules for the staff.Made templates for EMR system.Answered incoming callsChecked in and out patientsProvided insurance informationCollected paymentsBalanced Day sheet Daily.Patient Affairs CoordinatorGITES DivisionOctober 2017 to August 2019Coordinators to Dr. Robert McIntyre (General Surgery)and Dr. Michelle Cowan (Colorectal Surgery)Scheduling initial consultationsObtaining records (i.e.- outside medical records, labs, images, additional testing)Creating referrals as well as calling new referrals.Taking all inbound calls.Creating surgery cases.Working closing with the clinic staff (i.e.- nurses, medical assistance, as well as the doctor's)Injections CoordinatorDecember 2012 to October 2017Omni Eye Specialist - 55 Madison StDemonstrated ability to lead and motivate outstanding healthcare teams. Lead clinical team in delivering care services that promoted optimal resident health. Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care. Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan. Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork. Closely collaborated with management team to make necessary improvements and satisfy resident needs. Professionally and courteously verified appointment times with patients. Verified patients' eligibility and claims status with insurance agencies. Precisely evaluated and verified benefits and eligibility.Administration RepCommunity College of Denver - Denver, COAugust 2010 to August 2012Worked directly with [departments, clients, management] to achieve consistent enrollment. Analyzed departmental documents for appropriate distribution and filing. Obtained documents, clearances, certificates and approvals from local, state and federal agenciesEducationAssociate of Applied Science in Social WorkCommunity College of Denver - Denver, CO2020 to 2022High School DiplomaHinkley High School 2006SkillsFILING (2 years)BILLINGCOLLECTIONFAXINGOFFICE SUPPORTPatient CareFront DeskFront OfficeEpicMicrosoft ExcelMicrosoft WordOrganizational SkillsOutlookReceptionistSchedulingData EntryCPT CodingEMR SystemsExperience Administering InjectionsICD-10Medical BillingMedical CodingMedical CollectionMedical RecordsAdditional InformationSkillsICD-10 (International Classification of Disease Systems)Medical terminologyBilling and collection proceduresOutpatient surgery coding specialistPatient referralsUnderstands anesthesia codingFamiliar with commercial and private insurance carriersInsurance and collections proceduresUnderstands insurance benefitsComposed and professional demeanorOffice management professionalExcellent problem solverResourceful and reliable workerClose attention to detailOffice support (phones, faxing, filing) Excellent verbal communication