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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEStreet Address N. Ridge, Unit 2WChicago, IL Street Address
PHONE NUMBER AVAILABLEExperienced General Manager with a demonstrated history of working in the retail, banking, & call center sales industry. Skilled in Customer Service, Driving Results, Inventory Management, Store Management, and Merchandising, Strong sales professional with a Bachelors degree focused in Business/Managerial Economics from DePaul University. Certified and licensed pharmacy technician in the state of Illinois. Excellent communication skills, outstanding problem solving abilities, high level of empathy & excellent in working for a diverse group of patients.WORK EXPERIENCEAssistant Store ManagerBath & Body Works9/22 - 4/24Led a team in the successful opening of a new store location for Bath and Body Works in the Chicago market.Lead a team in achieving sales, customer service and daily retail store operations. Developed a solid spending repeat clientele base through excellent communication and engagement skills through english & spanish speaking routes of daily, personable customer engagement and interactions.Developed several associates to be promoted to leadership roles within the retail district. Pharmacy Technician 1UIC HealthCare7/21 - 9/22Select the correct medication or medical supply from stock from the hospital carousel based on a physician order.Prepare intravenous admixtures and other sterile products using aseptic techniques. Compound and reconstitute drug products. Document all the necessary information for their preparation. Demonstrate safe and effective handling of hazardous medication in preparation techniques and disposal. Label the medication in accordance with Departmental Standards and Policy and Procedures. Prepare pediatric dilution when required.Repackage the appropriate amount of medication.Record all necessary information for the preparation and control of extemporaneous packaging. Dispose of all needles, syringes, and pharmaceutical waste in the appropriate container. Maintain the integrity of the laminar flow hood through routine cleaning, changing of the pre-filters, and and adhere to all preparation procedures.Transport medications and admixtures to the assigned pharmacy or nursing unit and place in the correct storage area of each Omnicell.Fill and maintain Automated Medication Dispensing Cabinet System (AMC). Collect, fill, and deliver approved patient specific medications to assigned patient care areas and storage area.Acquire drugs from other satellites or locations.Clean all areas of pharmacy including counters, shelves, computer monitors, computer keyboards, unit-dose medication drawers, carts, AMC, conference room, and break area. Maintain and replenish supplies.Assist in the perpetual inventory of controlled substances as assigned. Assist in the maintenance of minimum acceptable inventory and a maximum turnover of drugs, monitor and remove expired drugs from inventory.Process AMC rejects, and return medications not administered to patients to inventory. Answer telephone promptly and courteously.Pharmacy TechnicianWalgreens9/20 - 7/21Filled medications and disbursed both in patient/electronic medications Answered prescription refill requests over telephone Update/Kept record of patient insuranceRestocked expirationsConducted Smart Counts/Inventory Level II Controlled Substances Verified expirations of medications and removed from shelf Organized efficiency and good flow of processesCommunicated with patients and informed of delays for refills Brand Sales/Merchandising ExpertDyson1/2020-9/20Engage with guests by conducting captivating in store demonstrations on Dyson products. Actively listen to guests and recommend appropriate Dyson products and overcome objections. Build relationships with retail staff at Best Buy locations and train staff on Dyson history and products. Track and maintain all demonstration materials and ensure marketing collateral is properly displayed in assigned retail stores. Meet and exceed all retail sales goals in assigned stores. Style ConsultantTarget7/2019 - 12/2019Engage with guests in the men, women, kids & baby style assortment of apparel & accessories.Daily sales,replenishment of merchandise as well as recovery of store is achieved with performance above or beyond expectations in communication, ownership, & team building skills. Partner with other departments within the store to ensure that new arrivals as well as daily maintenance & cleanliness is achieved to deliver an outstanding guest experience.Security Consultant - Call CenterBrinks Home Security3/2019 - 7/2019 Evanston, ILHandle inbound leads generated from marketing that have already expressed an interest in home security. Advise prospects on the benefits of a security system through Brinks Home Security by building rapport and company value. Negotiate prices within department parameters to close same day sales. Ensure prospects turn into customers and feel confident that Brinks Home Security is the best option to protect their homes, family, and lives. Follow up with prospects that expressed an earlier interest with Brinks Home Security by making outbound calls inquiring what specific needs they may have to deliver value in home security and convert them to customers of Brinks Home Security. Preferred Sales/Client Service Representative - Call Center Bank of America5/ 2018 to 2/2019, Chicago, ILWork in a collaborative environment with a team of professional preferred sales specialists and managers in an inbound call center. Display daily passion, commitment and drive to deliver an experience that improves clients' financial lives. Engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections. Troubleshoot any service challenges by partnering with multiple departments within the bank. Communicate effectively both to banking peers as well as upper management in order to deliver world class service. Consistently deliver above target scores of 94 or better in client satisfaction surveys as well as operational quality scores in following bank procedures with call handling.Payless ShoesStore Management12/2017- 4/2018, Norridge, ILDay to day coaching, motivating employees to achieve sales goals as well as conversion goals for store from average ticket, UPT, and overall guest service survey score for current location. Ensure inventory matches overall guest needs. Adhere to and enforce all loss prevention policies. Meet all sales budgets to achieve overall profitability within the store.UltaGeneral Manager9/2003- 7/2017, Chicago, ILDaily coaching, mentoring, training, & providing feedback to a retail and salon team to surpass sales, operations, human resource, and loss prevention goals of the store and exceed company expectations. Consistently achieved outstanding results in the areas of guest service surveys as well as reached and maintained an above average target of guest loyalty reward %. Daily engagement with both internal and external guests provided essential upwards feedback needed to achieve an an accurate inventory of product assortment. Effectively partnered with upper management by conducting store visits with vendors and corporate planners looking to expand product lines. Toys R Us, Inc.Store Director6/2003- 9/2003, Melrose Park, ILManaged store personnel in the execution and delivery of guest satisfaction, personnel/associate development, merchandising, inventory, cash control, safety, loss prevention, and expense control. Maintained open lines of communication with all regional support center departments, store management staff, as well as outside vendors to ensure efficient operation and profitability of the store was achieved. TJ MaxxMerchandise Assistant Store Manager6/2002-5/2003, Skokie, ILSupervised a staff of 70+ associates to achieve all retail functions of this apparel business. Evaluated store presentation daily and inventory levels to impact profit within the store. Managed and planned monthly merchandising activities and communicated to all levels of management within the store. Provided ongoing fashion, feature, and merchandise presentation training to associates. Maintained and supported company human resource values and policies. Partnered with loss prevention to ensure protection of physical assets of the store were achieved. Caribou CoffeeStore Manager10/2001-6/2002, Chicago, ILDaily coaching, engagement with both internal & external guests. Achieved a profitable coffee shop business by building to each sale and maintaining accurate expense controls. Gap, Inc.Store Manager9/1991-10/2001, Chicago, ILEffectively coached, trained, and led store teams to achieve profitability in sales, payroll, and loss prevention goals for all three divisions in Gap, Old Navy, and Banana Republic. First National Bank of ChicagoClient Service Telephone Representative9/1987-8/1991, Chicago, ILDirect phone contact for banking needs of guests and their multiple accounts. Troubleshooted between departments to provide the guest with the best banking/savings options. Promoted various products and services of the bank depending on the guests needs and opportunities. Worked individually and as a team to escalate urgent banking needs that needed to be handled quickly and efficiently. Office Manager/AdministrativeAssistant/Sales-RecruiterAssistant/Sales-RecruiterAssistant/Sales-RecruiterS upport RepresentativeDePaul University Career Planning & Placement Office 9/1987-6/1991Managed all front desk/ receptionist/ registration activities. Provided support to Recruiters in hiring events as well as to outside companies interested in our recent graduates. That support included administrative duties, scheduling & organizing open house hiring events as well as providing sales support materials to prospective employers & scheduling all appointments for recent college graduates with career counselors. EDUCATIONBachelor's Degree, Business Management, DePaul University 1989Certified Pharmacy TechnicianState of IllinoisSKILLSFluent in SpanishProven leadership track record as well as sales skills. Excellent communication skills including writing.Excellent attention to detail.Effective and goal achieving salesmanship. |
