| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
PROFESSIONAL PROFILE:16 years of Customer Service experience in the healthcare settingSkilled in scheduling, verifying insurances, authorizationsKnowledge in Medicaid, Medicare, and commercial insurancesSkilled in MS office applications, Cerner, Epic, Soarian Clinicals, First Coast Scheduling, and PowerChartOutstanding communication skillsProfessional Experience:Moffitt Cancer Center Tampa, FL 03/2000 01/2017Surgery Scheduler (01/2016 01/2017)Performed surgery scheduling and coordination for the Intervention Radiology DepartmentConfirmed all schedules and ensured both patients and physicians are aware and prepared of the appointmentAscertained that all details were accurate and complete Senior Patient Service Representative/ Clinical Supervisor (03/2000 01/2010)Managed smooth workflow processes, patient services, and employee resourcing for 3 specialty clinics (gastrointestinal, head & neck and endocrinology) and 23 physiciansSupervised and mentored 12 patient service representatives, comprising training and managing quality serviceIdentified patient, physician, and interdepartmental complaints and developed "win-win" solutionsOversaw the implementation and training for new clinical software applicationsAs a member of management team, started up 3 new emerging clinics (Hematology / Gastrointestinal, Psycho / Social and Palliative Care, Head & Neck and Endocrinology)Contributed in clinic setup, supply purchasing, hiring, and training personnelRealigned job responsibilities and personnel accountabilities, which was successful in eliminating overtime paySupervised the data input, quality control, and user training during the implementation Florida Heart and Vascular Tampa, FL 02/2014 01/2015 Front Desk Reception (Temp Position)Managed the front deskCollected co- paymentsChecked patients in and outScheduling appointments and answered phone provide efficient OTHER EXPERIENCE:Admin Assistant/ Office Manager - Bobs Barricade, Tampa, FL EDUCATION:Department of Education State Of FL - Tallahassee, FL GED |
