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 Candidate's Name
Street Address  Village RoadPepperell MA Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVE:  To secure a position within an organization that will help me utilize my skills and experience in order to add to its growth and to promote team work.EDUCATION:      HOLY CHILD SECONDARY SCHOOL:			1986-1991
      ARCHBISHOP-PORTER GIRLS SEC SCHOOL:     	1991-1993      UNIVERSITY OF CAPE COAST:		          1996-1999	-   B. A. Secretaryship      PROJECTSEARCH CONSULTANCY:		          1996		-   Computer Training      PROOFREADING CLASS:				2000EXPERIENCE:      JULY 2014: RECOVERY
JP MORGAN CHASE
Duties: Researched into outdated accounts and helped customers with company s available 	settlement options.      DEC 2012-JULY 2014:  LOSS MITIGATION SOLICITOR 11JP MORGAN CHASEDuties: Received and placed calls on defaulted loans to help cure delinquencies by educating 	customers on retention workout options like loan modifications, repayment plans, extensions 	and liquidation options like short sales and deed-in-lieu of foreclosure.  Also, serves as a back-	up agent on foreclosure and discharged bankruptcy loans.      JAN 2012-NOV 2012:  COLLECTIONS AGENT	JP MORGAN CHASEDuties:  Received and placed calls on defaulted loans to assist customers to cure delinquencies either by paying to current or educated them on available workout options like extensions and reages.      MAY 2011-AUG 2011:  FORECLOSURE QUALITY SPECIALISTJP MORGAN CHASEDuties: Used applications like MSP, IVAULT, FASTRIEVE, DOCLINE, LPSD, MS WORD, EXCEL & POWERPOINT to check on foreclosure documents prepared by affiants to ensure right properties were being foreclosed on in order to avoid law suits.      JANUARY 2009-MAY 2011:  CUSTOMER CARE PROFESSIONAL/PAYMENT ASSISTANCE REPJP MORGAN CHASEDuties:  Received calls on different portfolios like prime, non-prime, and previous wamu loans and assisted customers with servicing issues about their mortgages.   I also assisted with payments on loans that were 17-29 days past due.

      OCTOBER 2010   SEPT 2011:  SALES CAPTAIN/SALES TEAM LEADJP MORGAN CHASEDuties:  Gave feedback on information received from the Sales Representative to team members and also responded to inquiries received about the various sales products namely - ach forms, home equity, retention and credit cards.
      2003-2006: NEW YORK REGIONAL & DISTRICT ADMINISTRATIVE SECRETARY
THE CHURCH OF PENTECOST USA-INCDuties:  Wrote correspondence, Scheduled appointments, Filed documents, Screened & 		Registered mails, Wrote & Typed reports, and Placed & Screened telephone calls.SKILLS: Typing, Proofreading, Problem solving etcCOMPUTER LITERACY:   Ms Word, Excel, PowerPoint, Publisher & Outlook.SYSTEMS USED:  MSP, VLS, CMS, EARLY RESOLUTION, CCW, VENDORSCAPE, FORTRACS, CUSTOMER ASSIST
REFERENCES:  Furnished Upon Request