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Click here or scroll down to respond to this candidateCandidate's Name
Results-Driven Leader Dedicated to Optimizing Business OperationsPalm Bay, FL Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfile of QualificationsHighly accomplished professional eager to contribute 15+ years of experience in Customer Service, Human Resource Support, Team Building, and Project Management toward maximizing a top employers success.Influential self-starter who quickly rectifies on-site and virtual challenges by streamlining operations, eliminating risks, and adapting to evolving scenarios in fast-paced environmentsExpertise in developing and implementing process improvements for driving increases in revenue.prioritize, coordinate, and manage multiple projects while achieving on-time, on-budget, and high-quality goals.Dynamic communication and interpersonal relation skills with a continual commitment to recruiting, onboarding, directing, and training high-performance teams.Adept at quickly earning trust, confidence, and respect to cultivate positive relationships that lead to increases in satisfaction, retention, and repeat business with customers.Professional ExperienceDriver, Uber 2021 PresentSafely transport customers to and from desired locations including airports, cruise line ports, Disney parks, resorts, hotels, and AirbnbsMaintain the cleanliness of the car to ensure optimal customer experience and satisfaction.Valet Supervisor, Propark America / NYU Mineola, NY 2018 2021Skillfully developed and implemented department policies and procedures to maximize the consistency of daily operations and accountability of staff.Offered the necessary resources and training for employees to meet high-quality customer service standards.Provided dynamic administrative support to teams by managing daily operations, revenue, and work schedule.Displayed a friendly and professional demeanor when interacting with guests.Third Shift Supervisor, Linden Place, LLC (Valet Company) Bellmore, NY 2016 2018Strategically coordinated, planned, and managed work schedules, staff assignments, and daily activities in accordance with established rules and regulationsMaintained accurate and updated records of daily operations, money received, services performed, and accidents reported.Efficiently prepared and processed payroll in a timely fashionRemained in contact with staff through weekly meetings to communicate events, budgets, and scheduling.Business Operations Administrator, Booz Allen & Hamilton, Inc. New York, NY 2008 2017Kept lines of communication open with cross-functional departments to improve operational workflow and overall team collaboration.Actively assisted the finance department with identifying and resolving payment discrepancies among vendors and staff to reduce escalations.Leveraged budget tracking tools to efficiently process invoices / candidate expenses for payments.Sourced and hired qualified talent that met position requirements and company goals.Provided guidance to employees on using Cognos software based on companys quality assurance standards.Drove decreases in high turnover by coordinating ongoing professional development training sessions for staff.EducationBachelor of Science in Business Management, Phoenix University; 2022Associate of Arts in Business Management, Phoenix University |
