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Title Service Delivery Continuous Improvement
Target Location US-IL-Quincy
Email Available with paid plan
Phone Available with paid plan
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PROFESSIONAL SUMMARYDynamic professional with a proven track record at Imagine thePossibilities, enhancing client well-being and community integration. Leveraged empathy and clinical documentation skills to improve service delivery and client independence. Achieved significant advancements in client advocacy and team collaboration, contributing to a culture of continuous improvement and excellence. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CIP position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.WORK HISTORYCommunity Integration Specialist, 10/2019 - Current Imagine the Possibilities, Corning, IALenox, IA 50851PHONE NUMBER AVAILABLEEMAIL AVAILABLEBold ProfileSKILLSKATIE BAYLORParticipated in ongoing professional development opportunities to stay current on industry trends and best practices.Coordinated with family members and caregivers to involve them in the planning process and enhance client support networks.Advocated on behalf of clients to influence policy changes that could improve their overall quality of life and access to essential services.Participated in case conferences to discuss complex situations requiring collaboration among multiple service providers.Enhanced community integration by developing and implementing individualized support plans for clients.Implemented crisis prevention strategies aimed at minimizing incidents leading to significant disruptions in daily routines.Developed cultural competence through ongoing professional development opportunities and community engagement efforts.Connected clients with appropriate resources, such as housing, employment, and healthcare services, to support their overall wellbeing.Improved client independence through skill-building activities and goal-setting strategies.Strengthened community connections by fostering relationships between clients and local resources. Client Advocacy Empathy Development Teamwork and Collaboration Problem-Solving Time Management Attention to Detail Problem-solving abilities Multitasking Multitasking Abilities Reliability Excellent Communication Organizational Skills Team Collaboration Active Listening Effective Communication Adaptability and Flexibility Decision-Making Certified in CPR/AED Relationship Building Electronic Health Records Patient support Clinical Documentation Team building Community Resources Task Prioritization Self Motivation Behavior Management Interpersonal Skills Analytical Thinking Goal Setting Professionalism Interpersonal Communication Time management abilitiesDSP 2, 10/2019 - CurrentImagine the Possibilities, Lenox, IAManaged challenging behaviors using effective de-escalation techniques while maintaining a safe environment for all involved parties.Assessed client needs and evaluated progress towards goals on a regular basis, adjusting interventions as necessary.Built rapport with clients by demonstrating empathy, active listening skills, and genuine interest in their success.Promoted client self-advocacy, empowering them to make informed decisions about their lives.Designed creative programming that catered to the unique interests of each client while promoting a sense of belonging within the community at large.Facilitated group sessions that fostered socialization, communication, and conflict resolution skills among participants.Maintained thorough documentation of client interactions, progress reports, and service coordination efforts for compliance purposes.Offered supportive counseling and crisis intervention to individuals in crisis. Administered medication as directed by physician. Maintained clean, safe, and well-organized patient environment. Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.Assisted clients with daily living needs to maintain self-esteem and general wellness.Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.Participated in ongoing training opportunities to stay current on best practices in disability support services.Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts. Assisted disabled clients to support independence and well-being. Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.Monitored clients to assess and report physical and behavioral changes to supervisors. Continuous Improvement Adaptability Written Communication Mental Health Assessment Progress MonitoringBasic Life Support for Health CareProviders (BLS) Clinical Quality Improvement Emergency Response Confidential records Professional Demeanor Problem-solving aptitude Client Education Patient Health Education Behavioral Disorders Reintegration techniquesEncouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.Transported clients to medical and dental appointments to provide support.Monitored progress and documented patient health status changes to keep care team updated.Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.Developed and implemented individualized care plans to meet individual needs of each client.Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities. Supervised daily activities and provided assistance to staff. Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.Led patient or group recreational activities for enhanced patient outcomes.Educated clients and family members on relevant topics to support independent living.Established strong relationships with local community resources to connect clients with additional supports as needed.Researched community resources and services to provide accessibility and assistance to clients.Assisted with daily living activities, running errands, and household chores.Cooked meals and assisted patients with eating tasks to support healthy nutrition.Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.HCBS Supervisor, 10/2019 - CurrentImagine the Possibilities, Corning, IASupported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.Transported clients to and from medical appointments with safety and efficiency.Monitored clients' overall health and well-being and noted significant changes.Provided compassionate and patient-focused care to cultivate well- being. Recorded status and duties completed in logbooks for management. Entrusted to handle confidential and sensitive situations in professional matter.Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.Laundered items, changed sheets and made bed to keep patients' bedroom clean. Completed regular check-ins and progress report for each client. Maintained strong connections within caregiver community to gain continuous knowledge.Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.Guided patients to restroom to support bladder and bowel relief requirements.Provided staff coaching, mentoring, and consultation to enhance performance and professional development.Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.Replaced bandages, dressings, and binders to care for wounds and encourage healing.Handled incoming mail, bills and invoices and completed appropriate actions. Maintained entire family's schedule and organized events. Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.Supportive Employment, 10/2019 - CurrentImagine the Possibilities, Lenox, IAAssisting Members at their jobs to help them achieve their goal. Gave guidance when needed. Provided transportation to work. Coached them on what they needed to do. Assisted with making a list of what needs done when it wad needed. Identified any areas that needed improvement and assisted them with improving. Documented on the goals they worked on. Completed all trainings needed for this position. Continued my education on this position. Supportive Community Living, 10/2019 - CurrentImagine the Possibilities, Lenox, IAConducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.Identified operational inefficiencies and implemented corrective measures to increase effectiveness.Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.Evaluated staff performance and provided coaching to address inefficiencies.Maintained overall safe work environment with employee training programs and enforcement of safety procedures.Educated staff on organizational mission and goals to help employees achieve success.Served as an advocate for individuals with disabilities within the community, promoting awareness of their rights and abilities.Maintained accurate documentation of resident progress and incidents to ensure proper record-keeping practices were followed.Increased resident satisfaction with community activities through personalized engagement strategies.Facilitated effective communication between residents, families, and staff members to maintain transparency in all aspects of care.Acted as a liaison between residents and their support networks, including family members, caseworkers, and healthcare providers.Created opportunities for socialization and connection, organizing group outings and events within the community.Supported individuals in achieving their personal goals through consistent motivation and encouragement.Supported individuals through transitions into new environments or stages of life by providing emotional support and practical assistance during times of change.Assisted in coordinating transportation services for residents, enabling greater access to employment opportunities, medical appointments, and recreational activities.EDUCATIONHigh School DiplomaPenn Foster Career School - ScrantonConducted thorough assessments of individual needs to inform customized support plans that promoted growth and development.Fostered a positive environment within the community living space, implementing conflict resolution techniques when necessary.Ensured compliance with relevant regulations and standards, maintaining a safe and supportive environment for all residents.Promoted independence among residents by teaching essential life skills, such as budgeting and time management.Enhanced community integration by developing tailored support plans for each individual.Implemented crisis intervention strategies when necessary, ensuring the safety and well-being of all residents involved.Developed strong relationships with local resources and service providers to enhance the overall quality of life for residents.Collaborated with interdisciplinary teams to ensure holistic care for each resident.Provided ongoing training to other staff members on best practices in community living support, elevating team performance levels consistently over time.Monitored progress towards personal goals, adjusting support plans accordingly to maximize success rates among residents.Improved residents'' daily living skills by providing comprehensive coaching and guidance.Developed and maintained relationships with community organizations and agencies.Facilitated communication between clients and other service providers.Assisted in conducting needs assessments to identify key areas of service needs. Monitored progress towards service plan goals.Provided support to social service clients in navigating available resources.Developed and maintained accurate records of programs and services. Facilitated outreach activities to build community awareness. Cultivated and maintained relationships with community members to facilitate outreach activities.Participated in meetings with stakeholders to discuss program objectives and strategies.Determined needed and relevant interventions based on each client's cognitive abilities and current needs.Improved clients' coping with routine life activities such as food budgeting and rental payments.Awarded Volunteer of the year. I volunteered for a year in activities with members. I was nominated as I showed up daily and assistedNo Degree, Certified Med AideSouth Western Community College - Creston, IAI dispensed medication at the right time, right dose, right member and right route. I made sure all the meds were correct and marked the record when they were given.CPR/First AidImagine The Possibilities CompanyI have completed the CPR/First Aid course. I am able to perform CPR, First Aid, the Heim-lich-ma-nue-ver and use an AED. with coming up with activity ideas. I also had a group of members that wanted talking session to help with their mental health. I would play games with them and listen to their problems they were having. Made sure they were not going to hurt themselves and came up with some coping skills.

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