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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE (cell) Street Address Rawley PikeRockingham, VA Street Address
EMAIL AVAILABLEEducation J.D., West Virginia University College of Law May Street Address
B.A., History/Political Science; Philosophy & Religion, Bridgewater College May Street Address
Attended on a full academic scholarship, double-majoring, and graduatingmagna cum laude after attaining a 3.88 GPA, passing a rigorous written andoral examination, and completing a 25-page research paper.Work/Volunteer Experience2023 to present Ambassador Resource Specialist AbbVie through LiveOps, Harrisonburg, VAA remote position that involves speaking with AbbVie patients on the telephone. Provided support as needed by the patient, including answering questions about insurance, co-pay support, establishing a routine, and medicine storage. Dealt with Rinvoq, Humira, and Skyrizi patients of all ages. Handled inbound and outbound calls as well as returning calls. Responsible for setting my own hours while meeting company requirements of contact strategy and scheduling at least five and a half hours per day. Had over 500 patients to care for on a monthly, bi-monthly, or quarterly basis depending on patient needs and requests.2017 to 2024 Research, Writing, Data Entry Get Educated, Monterey, VAA remote position that involved researching online degrees, writing copy for each degree explaining it and its benefits; editing copy written by me and others; filling in spreadsheets with data on each school and degree while performing research; uploading data and copy to the company website. Responsible for setting my hours and work week to equal 80 hours every two weeks and meeting company goals; worked without daily supervision or interaction with the manager.2003 to 2021 Receptionist and Personal Assistant L G Simpson Real Estate LLC, Harrisonburg, VAInvolvement in all aspects of this company, from secretarial work to drafting leases and property management. Responsible for interacting with tenants, potential tenants, other businesses and repairmen as needed; entering financial and tenant information into Quick Books; banking; paying bills; collections; creating and typing documents; translating; going to court for evictions; as well as any other assistance the owner required, both in the office and at the properties.2016 to 2017 Retail Banker Woodforest National Bank, Harrisonburg, VAPerformed teller duties; opened, modified, and closed accounts; issued new debit cards; assisted in balancing the ATM weekly; assisted with receiving and verifying the cash shipment weekly; assisted in balancing the vault daily; opened and closed the branch, including ensuring the branch balanced from the prior day, running the night drop deposits, opening the vault, starting Branch Capture, starting Western Union, and balancing the Card Wizard in the morning, and balanced the Card Wizard each evening, assisted in balancing the vault, and ensuring that everything was processed and secured for the night and the alarm and all-clear code were set; translated for Spanish-speaking customers and potential customers; worked on the lease line and throughout Wal-Mart to try to gain new business; one of the main trainers for new empoyees; the main person involved in technical aspects of the branch, including researching new techniques and rules and contacting technical support and other appropriate departments as needed; called people with charged-off accounts; maintained the Business Continuity Binder; and any other duties that arose during the day, such as checking that the accounts other retail bankers opened were entered correctly into Bancline, starting debit card disputes, running our work through Branch Capture, scanning documents as needed, performing Western Union and Cash Advance transactions, printing cashiers checks and money orders, issuing keys, filling out logs, and filing paperwork that was completed.2015 to 2016 Caregiver Kathleen Dasher, Moorefield, WVAssist with the daily life of an elderly lady suffering from physical limitations, is in a wheelchair, and in the beginning stages of dementia. Responsibilities include helping with daily hygiene, assistance with dressing and moving around, preparing for bed and assisting in the mornings, ensuring medicine is taken, preparing meals, transporting to church and community functions, and providing companionship, as well as any other duties that arise.2011 to 2011 Legal Secretary Eldridge, Elledge, Evans & Harding, Harrisonburg, VAFront office and Spanish interpretation work at a growing four attorney defense and immigration law firm. Duties included handling everyday secretarial and receptionist work, such as managing the phones, scheduling, filing, copying, buying office supplies and going to the post office, bank and courts; dealing with potential clients, exchanging initial information with clients, and follow-up communication, interaction with court officials pertaining to clients; opening new files, including filling out necessary forms for the court and writing initial court documents, such as letters of discovery and to the appropriate parties of representation; handling light accounting duties using court forms and Quick Books, including taking payments and processing in-coming money; acting as a witness to clients signing documents and as an interpreter for Spanish-speaking clients and potential clients.2010 to 2011 Student Attorney WVU College of Law Immigration Clinic, Morgantown, WVA non-profit law clinic where immigration cases are assigned and handled under the supervision of a licensed attorney. The students handle the cases from initial telephone interviews, in-person interviews, memos, and research to the final filing of paperwork and forms or handling the court case. The primary case worked on was an asylum case that required a full filing of an application for asylum for a non-English speaking client, including filling out forms, affidavits, corroborative evidence, researching and writing a brief, and submitting all the information to court following proper procedures. There was a pending court date upon my graduation that my partner and I handled all of the details for until graduation under the supervision of our professor. We also spent our second semester developing and presenting a program on domestic violence and immigrants.2006 to 2008 Teller SunTrust Bank, Harrisonburg, VAHandled ordinary deposits and withdrawals and dealt with Spanish-speaking customers. Back-up vault teller in the drive-thru which involved being in charge of $100,000 cash at a time, deciding how much money to ship out and getting it ready, deciding how much money to order, verifying that the shipment was accurate. Maintained the ATM machine and the Electronic Cash Dispenser.2006 to 2006 Data Entry Dunhill Staffing with SunTrust Mortgage, Richmond, VAEntered the mortgage information into the computer system accurately but rapidly.2000 to 2006 Volunteer Bridgewater Inter-Area Food Pantry, Bridgewater, VABagged items and put them in carts, pushed the cart out to the vehicle, and helped load the items. It was wonderful to see how the food pantry was making their lives easier and to feel a part of that.Honors/Activities Presidential Scholarship - Bridgewater College, 2000. A full four-year academic scholarship basedon GPA, class rank, and SAT scores. College Scholarship - R.R. Donnelley & Sons, 2000. A four-year scholarship awarded to twoseniors based on academic achievement. Honor Societies - Lambda Society, 2002 and Alpha Chi, 2004. Honor societies for the top students. Public Interest Advocates club at West Virginia University College of Law. Democratic Law Caucus at West Virginia University College of Law. Alternative Dispute Resolution club at West Virginia University College of Law.Skills Spanishable to comfortably converse, read, write, and translate in SpanishCertified in Mediationrequires excellent communication skills, maintaining confidentiality, working with all types of people, active listening, critical thinking, time management, and staying calm in a sometimes stressful environmentProficient with Microsoft Office Word, Excel, PowerPoint, Outlook, One NoteProficient with Internet Explorer, search engines such as Google, and various email programsProficient with various computer calendars and scheduling systemsProficient with 10-Key Calculator and Computer CalculatorsProficient with TellerPlus Operating System, Mozart Banking Program, Bancline 2.0 andolder Bancline Program, Vision Suite, Qualifile, Branch Capture, Card WizardProficient with Kronos time-keeping program, Concur expense reporting, Ultima schedulingProficient with QuickbooksProficient with SlackExperience with problem solvingExperience as a Western Union agentExperience handling cash transfers from credit cards and debit cardsExperience with faxing, copying, filing, scanningExperience with Branch CaptureExperience with retention policiesExperience handling confidential informationExperience with handling large amounts of cashExperience with shipping and receiving large amounts of cashExperience balancing and trouble-shooting ATMs and Electronic Cash DispensersExperience balancing a bank vaultExperience with multi-line telephonesExperience multi-taskingExperience handling upset customers and diffusing tense situations in person and over thephoneExperience in selling and cross-selling productsExcellent oral and written communication skillsExcellent problem-solving skillsExcellent research skillsExcellent people skillsRapid typistKnowledgeable about the Rules and Regulations regarding banking and finance |
