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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service/Licensed Pharmacy TechnicianTo seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Licensed Pharmacy Technician with over 2 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.ContactAddressZionsville, IN 46077PhonePHONE NUMBER AVAILABLEE-mailEMAIL AVAILABLESkillsTeam managementInventory management:POS use:Data entry:Problem solving:Product knowledge:Adaptability:Take responsibility:Customer service:Data retrieval:Drug utilization reviewPrescription filling:Patient confidentiality:Interpersonal skills:Microsoft OfficeActive listening:Time-management:Communication skills:Empathy:Patience:Customer retention:Positive language:Drug safety:Team Collaboration;Work History2022-08 - CurrentPharmacy Technician (Part-time) /Customer Service RepresentativeWalgreens, IndianapolisEnhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.Answered incoming phone calls and addressed questions from customers and healthcare providers.Stocked, labeled, and inventoried medication to keep accurate records.Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.2021-10 - 2022-07Designated Hitter (Part-time)Walgreens, IndianapolisAssisted customers with locating items throughout the store quickly, ensuring a seamless shopping experience.Contributed to increased sales revenue through exceptional customer service and targeted upselling techniques.Efficiently managed multiple tasks simultaneously, balancing the needs of customers with store responsibilities effectively.Resolved customer complaints professionally, turning negative experiences into opportunities for improvement.Handled cash transactions accurately, contributing to overall store efficiency and financial integrity.2021-04 - 2021-10Customer Service Associate, Plumbing (Part-time)Lowe's Home Improvement, ZionsvilleWork with customers, contractors, and suppliers to coordinate design, purchase, and installation of major purchasesActively listened to customers, handled concerns quickly and escalated major issues to supervisor.Perform daily inventory tasks in a timely mannerReceived four Customer Recognition Badges based on customer feedback.Maintained a high level of product knowledge, providing accurate information to customers.Solved problems with products and services by providing customers with technical support.Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.2020-10 - 2021-03Cashier and Customer ServiceHy-Vee, Inc, Forest CityWelcomed customers and helped determine their needs.Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.Built relationships with customers to encourage repeat business.Contributed to store success by maintaining high standards of cleanliness throughout the facility.Restocked and organized merchandise in front lanes.Mentored new employees on cashier duties and best practices, improving overall staff performance.2010-08 - 2018-08Assistant Professor, ChemistryWaldorf University, Forest CityLecturer and Laboratory Instructor for General Chemistry I & II, Organic Chemistry I & II, Chemistry in SocietyFaculty leader of Deans Council, Representing the Mathematics and SciencesPart of successful Assessment Document for Higher Learning Commission.Created materials and exercises to illustrate application of course concepts.Mentored students and communicated internship and employment opportunities.Contributed to departmental goals by serving on various committees focused on curriculum development, assessment strategies, and accreditation requirements.Built strong rapport with students through class discussions and academic advisement.Inspired critical thinking skills among students by fostering a learning environment that encouraged open-mindedness, curiosity, and intellectual exploration.2008-08 - 2010-08Associate Professor, ChemistryUniversity of Great Falls, Great FallsLecturer and Laboratory Instructor: General Chemistry I & II, Organic Chemistry I & II, Physical Chemistry, Quantitative Analysis, Classical and Modern Physics I.2007-08 - 2008-08Instructor, Chemistry Department (One-year Appointment)Fort Hays State University, HaysLecturer for: General Chemistry 1, and Essentials of Organic ChemistryLaboratory Instructor for: General Chemistry I, Essentials of Organic Chemistry, Introduction to Chemistry Laboratory.1998-01 - 2004-12ConsultantMHB Consulting, ToledoRegulatory specialist for a global consulting group based upon expertise in the design and delivery of value-added process improvements for large-scale manufacturers in medical and technical suppliersRegional sales/ technical service representative for an independent Lubricant Compounder/BlenderProvided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.Formulation and process development specialist developing new metalworking compounds compatible with a closed loop manufacturing processClient's three manufacturing plants converted to process; several waste streams eliminated as treated waste stream was returned to the manufacturing floor as starting material.1995-01 - 1998-12Technical Director, Metal Forming & RemovalHenkel Surface Technologies, Livonia, MI1991-03 - 1994-12Research DirectorMaster Chemical Corporation, Toledo, OH1987-03 - 1991-07Product Development ManagerChem-Trend Incorporated, Howell.Education1970-09 - 1975-05Ph.D, Organic ChemistryUniversity of Rochester - Rochester, NYShell Oil Company Research Fellow, 1972-1973 Teaching Fellow, 1970-1972, 1973-1974 American Chemical Society1970-09 - 1973-05MSUniversity of Rochester - Rochester, NY |
