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Anneliese Scherrer-Gillis Contact Phone: PHONE NUMBER AVAILABLEHarrisburg, Pennsylvania Contact Email: EMAIL AVAILABLE Work ExperienceExpress Employment ProfessionalsDispatcher at US Pack November 2023 to June 2024 Process orders by phone/email/fax in E-Courier DMS2. Confirm accurate data entry& provide timely logistics updates to clients via client portals. Source couriers, coordinate delivery logistics & monitor order progress to ensure on-time deliveries. Calculate & apply client charges & courier payments adhering to fee schedules for financial accuracy. Pull/pack/ship FedEx and or UPS orders from warehouse. Streamline shipping process to both prioritize these orders and maintain inventory accuracy. Skills: Dispatching, Scheduling, Warehouse, Pulling / Packing, Microsoft 365, Microsoft Outlook, Microsoft Excel, Customer Service, Data Entry, E-Courier, Maps Reading, Math Skills, Scan Gun, 10 Key Calculator, Multi-Phone Line, Scheduling, Time Management, Problem Solving, Communication, Adaptability. Aetna CVS HealthProduction Coordinator December 2022 to November 2023 Retrieve/sort/categorize legal documents in provider files to convert into digital format using Quick Capture Pro. Make digital files accessible to the legal department using FileNet while prioritizing the digitization of open cases for expediting case processing. Consistently meet and/or exceed daily project goals. While on the team, the daily production and digital document retrieval rate increased by 48%. Implementing the use of pivot tables, data sorting and other functions in Microsoft Excel to support daily report precision. Skills: Quick Capture Pro, FileNet, Scanning, Copying, Printing, Microsoft 365, Microsoft Outlook, Microsoft Excel, Microsoft Teams, Data Entry, Knowledge of HIPAA/PHI/PII Laws, Attention to Detail, Time Management, Teamwork. Allied Universal Security ServicesSecurity Officer at Aetna CVS Health November 2021 to December 2022 Monitor 16 cameras simultaneously using Genetec Security Software. Investigate alarms, report safety hazards, & monitor suspicious activities for immediate action. Conduct daily rounds to maintain the safety and security of the premises. Perform daily system, device & equipment checks to ensure operational readiness. Log building visitors through Cloud Gate and paper documentation. Issue temporary badges via D3 Security Management System. Take new employee and replacement badge photos & submit to access control or processing. Escort unwanted individuals of the premises, including terminated employees. Conduct daily HIPAA/PHI/PII inspections and report violations to senior compliance officers. Train new officers in standard operating procedures and system management for seamless onboarding and team effectiveness. Skills: Genetec, D3 Security Management, Cloud Gate, Knowledge of HIPAA/PHI/PII Laws, First Aid/ CPR/AED, Microsoft 365, Data Entry, CCTV Monitoring, Emergency Response, Alarm Systems, Incident Reporting, Security Protocols, Data Entry, Training New Employees, Attention to Detail. Period of UnemploymentBirth of Child & Covid-19 July 2019 to November 2021 During this time, I was unemployed due to a combination of factors, including the birth of a child & the Covid-19 pandemic forcing my young child into online school. CCC Information ServicesCall Center Agent March 2018 to July 2019 Handle inbound calls from insurance agents and repair shops and collect pertinent vehicle information to assess part values for total loss claims. Communicate vehicle values acquired from database and escalate complex inquiries to relevant departments. Consistently meet productivity, quality, and other performance metrics. Manage project documentation to ensure compliance and accuracy in all reporting. Skills: High-Volume Call Center, Customer Service, Data Entry, Data Analysis, Microsoft Office, Skype, Time Management, Communication, Listening, Attention to Detail.Strawberry GardensReceptionist September 2015 to March 2018 Provide high-quality customer service to families, staff, and visitors, ensuring smooth operations. Monitor lobby to ensure student safety, preventing unauthorized entry or exit. Conduct facility tours, process enrollments, and manage parent payments efficiently. Answer and direct calls, ensuring accurate communication and prompt responses. Log and report child and employee absences, maintaining accurate records. Skills: Receptionist, Data Entry, Filing, Microsoft Office, Microsoft Access, Payment Processing, Supply & Order, Customer Service.Sleep Inn & SuitesFront Desk Agent April 2010 to September 2015 Book reservations through multiple channels including third party vendors. Provide guests with information on rates, amenities, and local attractions. Process payments, pre-authorize cards, and approve transaction reversals. Set cash drawer balance and ensure all cash safe deposit drops are correct. Act as a first contact for escalated customer complaints to ensure guest satisfaction. Respond to online guest complaints and reviews. Assist general manager with group projects by creating room blocks and coordinating with housekeeping. Training & monitoring the progress of new front desk staff. Maintain the ability to work all shifts & perform various roles including night audit. Skills: Choice Advantage, Data Entry, Reservation Booking, Payment Processing, Cash Handling, Night Audit, Customer Service, Problem Solving, Attention to Detail, Adaptability, Training, Room Blocking, Scheduling. Education General Equivalency Diploma, Harrisburg Area Community College, 2001 References References will be supplied upon request.