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Click here or scroll down to respond to this candidateSCandidate's Name
WilliamsPHONE NUMBER AVAILABLEEMAIL AVAILABLEmPhiladelphia, PA 19140SUMMARYGoal-driven Assistant Store Manager with 5 year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings. Attentive Assistant Store Manager offering over 10 years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments. Productive Business Manager bringing 10 years of office administration and billing services expertise to enhance any team. Well-versed in performing effectively across diverse industries, including Business and retail. Proven success in identifying process improvements to optimize efficiency and billing accuracy. Dedicated to implementing initiatives to reduce costs and cultivate quality customer care. SKILLSIssue resolutionStock managementCustomer relationsSales TechniquesBusiness DevelopmentCustomer ServiceStrategic PlanningEXPERIENCEAssistant Store ManagerPhiladelphia, PACollins Family ShopRite/ Oct 2019 to CurrentAssisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results. Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.Coached and developed store associates through formal and informal interactions. Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.Front End SupervisorPhiladelphia, PACollins Family ShopRite/ Jun 2017 to CurrentHandled payment processing and provided customers with receipts and proper bills and change.Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.Managed customer complaints and rectified issues to complete satisfaction. Resolved customer problems by investigating issues, answering questions and building rapport.Tax PreparerPhiladelphia, PASelf Employed Services/ Jan 2013 to Jan 2022Supplied detailed tax documentation needed to submit accurate corporate and individual returns.Finalized and processed paperwork with local, state and federal government authorities.Responded to state and federal tax notices by preparing written responses or tax return amendments.Informed clients of potentially beneficial products and services, resulting in additional business opportunities.Training ManagerPhiladelphia, PAMonarch Management/ Feb 2014 to Dec 2016Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance. Analyzed employees' skill levels and implemented new techniques to boost staff knowledge.Mentored team members to succeed and advance within department and company. EDUCATION AND TRAININGMaster of Science: Human Capital DevelopmentLaSalle University 2014Philadelphia, PACERTIFICATIONCertified Food Safety Manager Issued- 4/11/2019 |
