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Click here or scroll down to respond to this candidateCandidate's Name
2633 Cedar Falls Drive Little Elm Texas 75068 EMAIL AVAILABLE 972-704-8000 https://LINKEDIN LINK AVAILABLE Professional SummaryIn the nearly twenty years I spent with my last company I was credited with strategic project planning, turnaround leadership for managed services, customer experience, and service delivery programs. Expertise in compliance and cyber security standards/regulations across multiple sectors and regions. Fluent in technologies and analytics to enable rapid detection, incident investigation/response, and SIEM solutions.Key Strengths:Project Management Program Development Risk Assessment Team Leadership Onboarding/Customer Support Staff Training Metrics/Dashboards PCI DSS GAP Analysis Quality Assurance Compliance Customer Experience Transformation Leadership Client Relationship Development & Management Consultative Sales Strategies Cyber Security Core Competencies An in-depth understanding of the technical aspects needed to make informed decisions regarding cybersecurity strategies and investments. A holistic view of cybersecurity operations, from technical details to strategic planning and business impact. The ability to communicate effectively with both technical and non-technical stakeholders. I routinely translate complex security concepts into actionable insights for executives, board members, clients, and other departments. A bias for data-driven and risk-aware decisions regarding cybersecurity investments, resource allocation, and prioritization of security initiatives combined with the foresight to anticipate potential threats and vulnerabilities, leading to proactive risk mitigation strategies. Astute people leadership to mentor industry professionals, foster a culture of continuous learning and improvement, optimize team performance, and ensure the delivery of high-quality deliverables and services to a diverse portfolio of clients across various sectors and regions. Purpose driven project leadership, known for executing on project deliverables while overcoming obstacles on time and on budget. By thinking outside the box and allowing the project teams to be creative when necessary, while collaborating heavily to meet their vision and expectations.Professional ExperienceSenior VP Customer Experience & Service Delivery 2023 to 2024 Senior VP Operations 2020 to 2023Specialized Security Services, Inc, Plano, Texas2020 - 2024To clarify after being promoted to Senior Vice President Operations after three years, the company began to evolve the organization to focus more on the customer experience, as a result the CEO and CTO of the company asked that I transform my team to align with the companies new vision, thus the title change to Senior Vice President Customer Experience Service Delivery. Although the team's operational purpose did not change, our purpose did. Promoted and tasked with leading the transition to a Customer Experience model; established the roadmap for a newly restructured department focused on boosting internal and external customer satisfaction. Developed a scratch QA process for additional executive review of client reports; increased efficiency by 20% while elevating leadership accountability for team performance. Created two new roles and a single point-of-contact to support the timely delivery of internal/field reports. Empowered account managers to identify and meet client needs and expectations; concurrently developed additional training, updated QA workflow, and established change management controls.Senior VP Managed Services 2017 to 2019Specialized Security Services, Inc, Plano, TexasI was selected by the CEO and CTO to assume the task to take over a struggling SOCaaS effort that was 30%-40% over cost projections. This was an effort to move the company into a space that would create a recurring revenue stream for the company. Hired, trained, and developed an entry-level team to manage Level l I/II security events with clearly defined escalation, customer reporting, and daily operational procedures. Created a new business unit infrastructure and service model within two months; supported a 24/7 Security Operations Center, remote network/system security scans, and managed firewall services. Implemented internal ticketing procedure to manage IT support. Vice President Engineering 2012-2017Specialized Security Services, Inc, Plano, Texas2017-2019Oversaw network and systems security scanning, penetration testing and compliance auditing services performed by our cybersecurity engineers and assessors. Managed a team of security engineers and assessors; provided weekly client report presentations, training, and executive presentations. While also continuing to perform these services for my own assigned client base. Senior Security EngineerSpecialized Security Services, Inc, Plano, Texas2017-2019Being dual certified as a PCI Approved Scanning Vendor and PCI Qualified Security Assessor I performed network and systems security scanning and penetration testing services as well as performed PCI QSA audits. As part of this position I was responsible for educating, consulting, and managing customer relationships. I was also assigned as needed to perform project management, strategic planning for client cybersecurity needs. Assisting clients in driving their compliance initiatives, along with consultative sales to increase revenue. EducationAA Construction ManagementTarrant County Community College1993-1995 Project Management Budget Analysis Management LeadershipThe phrase "it can't be done" is not in Bill's vocabulary. One of the most resourceful IT security professionals I've known, he has the ability to dive into a project at any stage and rapidly master all requirements to bring the project to a rapid, successful, and compliant completion. He is a natural leader, with a combination of project management, regulatory compliance, and technical skills that would make him an asset to any organization. ~Former Colleague & Current CIO |
