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Click here or scroll down to respond to this candidateCandidate's Name , Jr.Phone: PHONE NUMBER AVAILABLEemail: EMAIL AVAILABLEhttps://LINKEDIN LINK AVAILABLESummary of QualificationsAccomplished, senior-level Infrastructure Systems Engineer Administrator with proven success in managing multiple projects. Trained on LEAN / Agile and ITIL 4 methodologies. Recognized capabilities in providing workable strategies, cutting IT maintenance costs and improved effectiveness of current technologies in place. Technically savvy. Results-oriented with the ability to co-ordinate teams and projects simultaneously, coupled with the ability to educate staff of all levels.CertificationsCompTIA Network+ Microsoft Certified System Expert - Server 2012r2 (Server and Cloud Infrastructure)CompTIA Security +Microsoft Certified System Administrator - Server 2012r2 (Server Infrastructure)Microsoft Specialist Server Virtualization with Hyper-V and System Center 2012r2 suiteMicrosoft Certified Professional (MCP x 2) Windows XP Professional Server 2003Certified Network Systems Technician (CNST)Dell Certified System Expert (DCSE)CompTIA A+Soft skillsAttention to Detail - Is thorough when performing work and conscientious about details.Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.Communication - (both written and oral) Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.Problem Solving - root cause analysis; determines accuracy and relevance of information; uses sound judgment to research,generate, and evaluate alternatives, and to make recommendations.Responding to customer service issues resulting from catastrophic events, including disaster recovery, also network service interruptions or power outages.Providing recommendations for improvements and upgrades to customize services in order to meet customer requirements.Consulting with experts in specialty areas to develop integrated action plans as well as to update processes and procedures.Planning and coordinating actions with concerned groups to ensure an integrated response to problems of a potentially more extensive scope and impact.Applying new methods to resolve complex and/or intricate, controversial, or unprecedented issues and problems, and resolve conflicts that may arise.Utilizing knowledge of an organization's programs, mission goals, objectives, and relationships with other government and private entities.Planning and coordinating designs, development, testing, installation, and support of new and modified systems including hardware and software.Using initiative and resourcefulness in deviating from traditional methods or researching trends and patterns to develop improved methods and approaches or to propose new policies.Providing written and oral reports, with conclusions, alternatives, and recommendations on policies, and projects.Devising and planning projects to satisfy specific objectives, using judgment to assess broad guidelines and develop mechanisms to evaluate and incorporate significant advancements or trends in information management, systems, and technologies.Technical SkillsHardware/Software Supported in my Career (there is a separate page for above available upon request)Professional ExperienceCS-IT SpecialistVLink for CGI for Royal Dutch Shell, New Orleans, LA (full-time 40 hrs per week)March 2023 - June 2023Enterprise-level, senior server administration and technical supportAdmin support for Server 2008 / 2012 / 2016 / 2018 / 2022troubleshooting, root cause analysis, supporting users by email and phone using remote connectionssupport IT for Gulf of Mexico drilling operationsSystem builds and hardening Anti-Virus remediation and securitysupported installation and registration of Swann IP camera systems and configuration of management console softwareSenior Systems Administrator - Server Operations leadWipro for Levi Strauss & Co - 100% remote (full-time 40 hrs per week)April 2021 - November 2022Enterprise-level, senior server administration and technical supporttroubleshooting, root cause analysis, supporting users by email and phone using remote connectionsOversee a 24/7 global Wintel server operations teamprovide L3 support for corporate operations and a multi-national brick and mortar retail operation, including online sales and global distribution centersSecurity EngineerApex Systems for Renasant Bank - Tupelo MS - 100% remoteNov 2020 - Feb 2021 (full-time 40 hrs per week)Enterprise-level, senior server administration and technical supporttroubleshooting, root cause analysis, supporting users by email and phone using remote connectionsEnterprise email administration using Outlook, OKTA, and MIMECASTService Now / Varonis / QRadar / CarbonBlack / SpyCloud**Covid-19 furlough from below**Senior Systems AdministratorWipro for Change Healthcare - AirPark Data center Nashville TNJan 2020 - May 2020 (full-time 40 hrs per week)Enterprise-level, senior server administration and technical supportDA-Windows-Ops team -provided L3 server administration / technical support across 46 domainsConsulted on cluster performance issues AD domain reorganization / collapseOnsite hands for Flexera hardware/software asset management toolActive Directory SME, -schema design, add/remove users, OUs, GPOParticipated in Managed services transition in a multi-domain enterpriseAssisted managers / end-users navigate shared-resources across a far-flung, multi-site operationtroubleshooting, root cause analysis, supporting users by email and phone using remote connectionsVMware VSphere v5.5-6.0-6.5 (VM buildout (test, dev and prod web / SQL clusters)Senior Systems AdministratorKRG for HCL for Entergy Corporate - New Orleans, LaMarch 2019 - Dec 2019 (full-time 40 hrs per week)Enterprise-level, senior-server administration and technical supportProvided L3 hardware support to nuclear and conventional power plants throughout the United Statestroubleshooting, root cause analysis, supporting users by email and phone using remote connectionsActive Directory (schema design, add/remove users, OUs, GPO)troubleshooting, root cause analysis, supporting users by email and phone using remote connectionsMicrosoft server refresh (physical server upgrades)Systems / Infrastructure EngineerDole Fresh Fruit North America (DFFNA) - Gulfport, MS Feb 2016 - Nov 2018(full-time 40 hrs per week)Provided desk-side and remote support for the offices of DFFNA, including Port Operations at Gulfport, MS; Freeport, TX; and Port Everglades,FL.Domain administration: configured and deployed DELL laptops, desktops, and servers, administered System Center 2012r2 for southern USA (Operations Manager, Configuration Manager, Endpoint Protection Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, App Controller, Service Manager, and Advisor)Patch management for servers, laptops, desktops, SQL and Oracle databasestroubleshooting, root cause analysis, supporting users by email and phone using remote connectionsSQL / Oracle Database backup, recovery/restore installed and configured Cisco wired and wireless networking componentsProvided hardware and application support, in person and via phone, for several proprietary container/cargo tracking application suitesWindows 10 / Sever 2012r2 migration (approximately 30 servers, 150 laptops / desktops)Supported users of various proprietary applications published on Xenserver using Citrix management console, the users were using Citrix Web client and Xendesktop, also Citrix receiver on Apple tablets / Management of Print Servers and Active DirectoryInformation Technology Systems Administrator / EngineerSt. Tammany Parish School Board - Covington, LA (full-time 40 hrs per week)March 2007 August 2015Enterprise-level, server administration and technical support (2000 / 2003 / 2008 / 2012)DELL & HP Server installation, administration, and datacenter support for 350+ physical serversApplication support for Human Resources/ Financial Software (MUNIS, Tyler Industries)Installed and configured infrastructure networking components2nd and 3rd tier help desk support for 16000+ users, administered System Center 2012r2 for endpoint remediation (Operations Manager, Configuration Manager, Endpoint Protection Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, App Controller, Service Manager, and Advisor)Installed and configured / managed Cisco wired and wireless networking componentsInstalled and configured Citrix Metaframe, (75 node server cluster/farm) Citrix XenApp, XenServer, NetScaler, Citrix Receiver for Apple iPads and laptops, supported users on sameAssistant security coordinator for Special Education SER/TAS systemConsole and remote server support (Server 2003 (all sps) / 2008 + R2 / 2012 + R2)New server configuration and implementation (Server 2003 (all sps) / 2008 + R2 / 2012 + R2)Patch management for servers, laptops, desktops, SQL and Oracle databasestroubleshooting, root cause analysis, supporting users by email and phone using remote connectionsSQL / Oracle Database backup, recovery/restoreResearch for purchasing of technology hardware/softwareParticipated (1 of 4 admins) in a forest-wide, Active Directory consolidation / collapse, truncating data using a combination of ADMT (Active Directory Migration tool) and PowerShell, to create an AD model that more closely mirrored MS best practices |
