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Click here or scroll down to respond to this candidateFaisals Resume Page 1 of 2FaisalQuality Assurance ProfessionalLocation: Buffalo Grove, IL Contact: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLE Profile SummaryExperienced Quality Assurance professional, leading all phases of diverse information technology projects in different industries such as Banking and Finance, Engineering, Hospitality, Education, Healthcare, Trading, and Investment along with hands-on experience in different HR Information system QA Testing projects. Professional ExperienceQuality Assurance Tester at Vertex Consultants - United States Jan 2021 till Present Provide QA testing support in ServiceNow HRSD and other Application implementation projects. Perform a variety of tests, such as regression, integration, platform, UAT, and performance testing to confirm the stability of software systems. Support lead in communicating with clients and stakeholders to present demos and updates at the end of a sprint. Provide support in reporting related to solving and tracking bugs using JIRA. Work collaboratively with QA, development, and business groups to complete testing. Adhere to QA best practices including but not limited to following established protocols, using test management tools effectively, and understanding Project requirements. Review and comprehend new functionality requests. Gain a thorough understanding of project needs. Collaborate with the team by participating in brainstorming sessions, attending QA scriptwriting workshops, and engaging in daily standups. Develop and review test cases by creating comprehensive test scenarios. Perform manual QA testing by executing manual test cases, documenting and reporting defects, providing daily status reports, and escalating any roadblocks promptly. Assist and provide coordination in managing project testing tasks. Provide aid in supporting deployment and post-deployment activities. Communicate problems and coordinate with QA, development, and business groups to ensure products are free of errors Utilize SQL skills to query databases and validate data as and when needed. HR Information System, Quality Assurance Tester at ZIPL Dec 2017 till Dec 2020 Managed full HR system implementation life cycle including Requirements Gathering, Scope Management, Process Design, System Configuration, Integration, User Acceptance Testing, Training, and Go-Live Designs project templates, creates presentations, reports, and reviews project deliverables, and maintains project information repository. Led the testing cycles and helped to drive the user acceptance criteria for HRIS solutions and deployment. Thought about the quality of business processes as well as data quality and integrity by ensuring a regular audit cadence in coordination with the People Analytics team. Actively identified and resolved issues or opportunities for enhanced user experience and other HRIS integrations. Developed and documented all current/new HRIS business process workflows for efficiency and compliance. Faisals Resume Page 2 of 2 Responsible for using resources effectively and involved in large complex HR Information systems development, implementation, and maintenance. Performed data manipulation techniques to analyze/interpret complex data sets using advanced MS Excel, Power BI, and R Language and converted them into meaningful Dashboards to provide business intelligence and customer insights to the Management for making better decisions. HR Operations Officer and Business Analyst at Citibank N A - Dubai Jan 2013 till May 2017 Responsible for the support and maintenance of Citibank HR systems. Also responsible for processing employee data, generating HR-related reports, managing system upgrades, and maintaining data integrity as per banking laws. As HR Business Analyst, gather and translate client business needs into functional and technical requirements. Partners with HR functions and cross-functional stakeholders to ensure that business processes are well-defined and designed to utilize delivered process functionality and to meet the needs of each HR function. Maintained data integrity in systems by regularly analyzing data. Conducted synthesizing and documenting requirements for process improvement, enhancements, new software, and strategic initiatives. Prepared system flowcharts using Microsoft Visio. Worked alongside the IT department to perform regular assessments and improvements to the HRIS. Designed user-friendly processes, guidelines, and documentation. Oversaw implementation of system upgrades and enhancements, as well as the design of system test plans and scenarios. Education and Certifications MBA in Information Technology from SZABIST 2005 BCS in Computer Science from SAL University 2001Certified - System Administrator from ServiceNow 2024 Micro Certified - Performance Analytics from ServiceNow 2024Micro Certified - Flow Designer from ServiceNow 2024 Key Skills Familiar with automation Selenium tool and SQL. Have strong communication skills that allow them to collaborate with others. Knowledge of testing phases and approaches, including functional, smoke, regression, integration, and end-to-end. Have strong problem-solving skills that allow them to test software, identify bugs, and solve errors. Dashboard Reporting and Presentation (Power BI, Advanced Excel) Emotionally Intelligent with a good sense of Accountability & Integrity Team Player with a positive mindset. Problem-solving and Conflict Management Project Management (Waterfall & Agile methodologies/knowledge about Jira software) |
