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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLECollierville, TNAuthorized to work in the US for any employerWork ExperienceStefanini/Nike Global165 Wingo Rd, Byhalia MSFebruary 2022 April 2022Distro Center EU support.Inbound/Outbound/Pack Stations/Office/Training/Hrdw Support.Account MGMT/Imaging/AppSupportMrOnsite - Memphis, TNJanuary 2022 to February 2022Break FixConsultingPC/LaptopsWi/FiTrane Technologies5200 Trade port DriveOct 2021 Dec 2021Distro Center EU supportResponsible for all PC's, laptops, printers (every devices connected to the Domain)On call rotation of 5 people for one week Monday 9am to Monday 9am when its your week.Daily account creation and unlockUser training on applications and proper equipment usage - loading paper - what can be changed etcOwner/OperatorMrOnsite - Memphis, TNAugust 2021 to Sept 2021Break FixConsultingPC/LaptopsWiFiIS TechnicianEPG Insurance / an Assurant Company - Memphis, TNMay 2021 to August 2021EPG was acquired by Assurant. I was hired to audit hardware, infrastructure and inventory. This was used to create a secure Trust between the two Domains.Daily Onsite tasks - Account management, printer issues, Exchange maintenance etc...Owner/OperatorMrOnsite - Memphis, TNNovember 2020 to May 2021Consulting, break-fix, printers, Wi-Fi etc ...IS TechnicianTerumo Medical Corporation - Southaven, MSMarch 2020 to November 2020Expansion into adjoining suite - 168,000 sq to 346,000 sq3 fiber home runs to existing MDF - 3 IDF closets using Meraki switches.Configured 18 shipping stations for SAP rollout. Set static IP's for station host PC, pick slip printer and label printers for each station. New building added 8 Meraki AP's for use with Honeywell scanners used by pick crew.Support of all PC's, printers, laptops and phones used in the Distribution Center.Senior TechnicianMrOnsite - Memphis, TNDecember 2019 to March 2020OS upgradesPrinter repair, mappingWireless configuration and SecurityApplication install and configurationUser account creation and managementIT SupportAOC Alliances - Memphis, TNOctober 2019 to December 2019150 PC upgrade65 VDI85 DesktopsOptiPlex 7070Migrate date from current PC to New PC on the DomainVM Ware, AD, DHCP, Citrix, Dame Ware, DOSDomain assignment-Group PolicyIT support /Support technicianCummins Diesel - Memphis, TNJune 2019 to October 2019Automated Line support22 station CNC refurbish lineDaily inventory and specifications setOn call infrastructure support - Account unlocks,Network connectivity, printer mappingsShare accessDomain assignment-Group PolicyIT support/ configuration technicianCrossCom National - Memphis, TNApril 2019 to May 2019POS systems -W7 Ent to Win 10Standard image upgradesOffice Depot, FED EX officeUsing SCCM building the customers PC with there standard imageVM Ware, AD, DHCP, Citrix, Dame Ware, DOSDomain assignment-Group PolicyPrinters configured based on EU's standard imageIT supportApple TechJanuary 2019 to March 2019Refurbish/Restore-Component restoration. Laptop repairSystem/Daughter Board level repairWarranty call center for Apple laptopsSenior Network AnalystNTT Data, St FrancisBartlett, TN April 2016 to December 2018Responsible for all PC's, laptops, printers (all devices connected to the Domain)On call rotation of 5 people for one week Monday 9am to Monday 9am when its your week.Daily account creation and unlockUser training on applications and proper equipment usage - loading paper - what can be changed etcAsset Protection SpecialistFed Ex Tech Connect - Collierville, TN November 2015 to April 2016Asset Management Tracked all retired PC's, Server array and phones sent in from the various sites in North America.Printer mapping and driver installsExpress Scripts - Memphis, TNJuly 2015 to October 2015Memphis TN Jul 2015 - Oct 2015 Was a software update for all PC's (850 +/-) from Windows XP to Windows 7 Printer mapping and driver installs for the local document and label printersPC and Network Support TechnicianFirst Horizon Bank - Memphis, TNFebruary 2009 to April 2009Provided technical support of all computers and peripheral devices, such as printers, scanners and camerasHelp Desk Support/ Network TechnicianWilliam Sonoma - Memphis, TNAugust 2008 to January 2009Responsibilities: Provided network account maintenance for Active Directory, AS400, PKMS Workstation, VRC, Access Point, Scan gun images (wired / wireless -symbol / Intermec).Help Desk SupportNike - Memphis, TNJune 2008 to August 2008Responsible for setting up, building and configuring 260 scanning devices.Imaged, configured and installed of workstations in shipping, receiving, training rooms, developmentrooms and main office areas.Network shares and printers mapped to workstations to for training and development.Network TechnicianAmerican Home Stores - Memphis, TNMay 2008 to May 2008Responsibilities Responsible for installing routers and switches from the D-mark.Senior Network TechnicianAllenberg Cotton - Memphis, TNNovember 2006 to April 2008Responsibilities:Directly responsible for network connectivity for all off-site warehouses (5 in-state, 4 out-of-state).Responsible for installation, configuration, maintenance and support for workstations, printers, wirelessaccess points and print servers, routers, switches, and handheld scannersHelp Desk TechnicianInternational Paper - Memphis, TNApril 2006 to November 2006Application support ResponsibilitiesProvided helpdesk phone support for all IP North American sites spanning all applications.Provided Active Directory maintenance and remote access support and resolution.Senior Desk Side supportSolectron - Memphis, TNMarch 2003 to April 2006Called included NT, Oracle and network share account creation, maintenance and troubleshooting.Supported for all network printers -LaserJet -zebra -plotters.Responsible for maintenance of the standard image used for desktop deployment using Bart PEE and'Ghost' applications.Network port troubleshooting -jacks, switch cabinets, cable testing and creation.Computer Technician/ Escalation/Repeat Diag TechnicianSolectron - Memphis, TNFebruary 2001 to February 2001Responsible for component level repair of IBM ThinkPad laptops.Dell Technical Support, Mentor LevelStream Intl - Memphis, TNAugust 2000 to February 2001Provided phone support for Dell.EducationHigh School DiplomaGermantown High School - Germantown, TNSeptember 1981 to May 1985SkillsCompTIA A+ Certified, Net+ Certified, Fiber optics, Desktop Support and Laptop software and hardware support, Microsoft Windows XP, Vista, 7, 8, and 10 installation, Laptop Hardware And Software Troubleshooting, PC Hardware And Software Troubleshooting, Peripheral Installation, Cisco Systems routers, switches, network cabling skills, Servers firmware and hardware installations, LAN and WAN protocols like MPLS, HDLC, PPP, Multi-Link PPP, T1, T2, T3, Cisco network sub netting, IP networks and Cisco network environment, network troubleshooting, IO TCP/IP, DHCP, VLAN, Help DeskLANMicrosoft OfficeVMWareActive DirectoryITTCP/IPTCPVPNMicrosoft Windows ServerOperating SystemsTechnical SupportRemote Access SoftwareEthernetVoIPMicrosoft ExchangeApplication SupportDisaster RecoveryDNSTroubleshootingCitrixSystem Administration Load BalancingNetwork InfrastructureAuthenticationNetwork EngineeringNetwork AdministrationServiceNowIT managementNetwork installationProject managementSQLNetwork FirewallsSCCMMicrosoft SQL ServerWarehouse experienceNetwork supportLinuxTime managementSoftware troubleshootingBasic mathEnglishAssessmentsTechnical Support Highly ProficientFebruary 2020Performing software, hardware, and network operations. Full results: Highly ProficientTechnical Support Skills Highly ProficientMarch 2019Measures a candidate's ability to apply protocols to identify errors and solutions in order to maintain system function.Full results: Highly ProficientTechnical support ProficientNovember 2020Performing software, hardware, and network operationsFull results: ProficientTechnical support: Customer situations CompletedNovember 2020Responding to technical support situations with sensitivityFull results: CompletedCustomer service fit FamiliarFebruary 2020Measures the traits that are important for high-quality customer service. Full results: FamiliarAttention to detail CompletedDecember 2020Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: CompletedWork style: Reliability Completed March 2020Tendency to be dependable and come to work Full results: CompletedCustomer focus & orientation Proficient March 2020Responding to customer situations with sensitivity Full results: ProficientTechnical support ProficientNovember 2020Performing software, hardware, and network operationsFull results: ProficientBasic computer skills ProficientJanuary 2020Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.Full results: ProficientLogic & critical thinking CompletedJanuary 2021Using logic to solve problems.Full results: CompletedIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
