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Candidate's Name
Memphis, TN 38115 PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONALSUMMARYDedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Competent lead driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate any systems. Effective at operating within safety regulations and inbound department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. Motivated team member of 10 years which thrives in fast-paced environments. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures, Enthusiastic team member eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the job and training in a fast paced environment.. Motivated to learn, grow and excel in any company.. SKILLS Issue and Complaint ResolutionResponding to Difficult CustomersVerbal and WrittenCommunicationCourteous with Strong ServiceMindsetCalm and Professional UnderPressureCreative Problem SolvingMultitasking and PrioritizationDe-escalation TechniquesStrong Analytical and ProblemSolving SkillsTime ManagementWORK HISTORY PROBLEM SOLVER 02/2021 to CURRENTAmazon Memphis, TNTrained new personnel regarding company operations, policies and services.Recommended products to customers, thoroughly explaining details. Handled [Type] customers in fast-paced [Type] setting in coordination with solid team of [Number] customer service associates. Improved overall efficiency [Number]% by anticipating needs and providing outstanding support.Managed timely and effective replacement of damaged or missing products.INBOUND STOWER 02/2021 to CURRENTAmazon Memphis, TNMaintained clean and organized workspaces to uphold safety standards. Organized both outgoing and incoming shipments based on product descriptions and shipment dates.Sorted over [Number] products onto shelves according to type, weight and size.Increased personal stowing rates by reorganizing staging areas by [Type] specifications.DOCK WORKER 02/2021 to CURRENTAmazon Memphis, TNFollowed verbal and written instructions to properly move and ship products.Used fork lifts, hand truck and pallet jacks to move materials on dock. Kept storage areas organized, clean and secure to fully protect company assets.Loaded, unloaded and sorted cargo as part of accurate and efficient weekly shipments.EDUCATION No Degree WeldingPemiscot County Career & Technology Center, Hayti, MO High School Diploma 05/1989Caruthersville High School, Caruthersville, MO |
