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Click here or scroll down to respond to this candidate Candidate's Name
Jacksonville, FL
PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
LINKEDIN LINK AVAILABLE
OBJECTIVE
Seasoned Law Clerk with significant experience in providing legal aid to those in custody, seeking a position as
a Law Clerk or Legal Assistant. I aim to leverage my strong research skills, legal writing, and documentation
preparation to support a legal team and ensure equitable access to justice.
PROFESSIONAL EXPERIENCE
Health Insurance Sales Manager / Quality Assurance Compliance Manager (Remote)
Avamia Health | Fort Lauderdale, FL | August 2023 Present
Supervise and mentor a team of 15+ insurance telesales agents, fostering a high-performance culture.
Manage the full interview process, including resume screening, conducting interviews, and coordinating
with department heads to ensure a seamless hiring experience.
Develop and implement new sales techniques, leading to a 20% increase in customer acquisition.
Coordinate and facilitate weekly team meetings to align objectives and address challenges.
Conduct detailed remote audits of sales operations, contributing significantly to a 15% improvement in
compliance rates.
Prepare and present audit reports to senior management and ownership via virtual platforms, achieving
a significant 21% decrease in policy violations.
Law Clerk / Legal Assistant
State of Florida | Polk City, FL | June 2020 August 2023
Directed a diverse team, ensuring effective management of daily law library operations and consistent
workflow.
Conducted comprehensive legal research on over 50 complex cases, assisting prisoners in
understanding their legal rights and available options.
Composed and submitted more than 25 persuasive legal briefs, motions, and appeals.
Provided individualized consultations exceeding 75 individuals, addressing their legal concerns and
explaining their rights within the justice system.
Developed and delivered legal education workshops, enhancing prisoners understanding of the legal
system and their rights.
Senior Sales Manager / Training Director
AGR Group Inc. | Clearwater, FL | April 2014 February 2018
Managed and trained beyond 150 new telesales representatives, providing them with necessary
product knowledge, sales techniques, and customer service skills.
Established and communicated sales targets, quotas, and performance expectations to a team of 45
members across three teams.
Conducted regular performance evaluations, resulting in a 15% improvement in underperforming team
members' sales metrics.
Implemented up-selling and cross-selling techniques, leading to a 20% increase in outbound sales
revenue.
Optimized agent productivity and increased sales conversions by 25% through the management of
predictive dialer operations.
Client Service Representative / Outbound Sales
CCS Medical Inc. | Clearwater, FL | September 2011 March 2014
Efficiently handled approximately 80 daily customer support calls, resolving issues related to diabetic
supplies, product incidents, offers, and billing, achieving a 95% customer satisfaction rate.
Maintained thorough records of customer concerns using Microsoft Excel, meticulously tracking and
documenting issues to identify trends and enhance service quality.
Collaborated with endocrinologists on marketing strategies, contributing to a 15% increase in product
visibility and sales.
Exceeded sales goals by 18% by maintaining extensive product knowledge and addressing customer
needs effectively.
EDUCATION
Law Clerk Certification Program | State of Florida | June 2020
Extensive training in legal research, digital resources such as Westlaw and LexisNexis, criminal law,
post-conviction remedies, prisoners rights, and other essential topics for aiding inmates effectively.
PMMI Mechanical Components 1, Industrial Electricity 1, Fluid Power | Polk State College | April 2023
Acquired knowledge of mechanical drive components in packaging machinery, foundational AC and DC
circuit principles, and fluid power components functions and applications.
CREATIVITY AND INITIATIVES
Author and Publisher: Composed and posted the e-book, Legal Compass: Charting Your Journey, an
essential resource for those seeking extensive guidance on the complexities of the legal system. This
book offers detailed insights and practical advice to help readers comprehend legal procedures,
understand their rights, and employ effective strategies for navigating the criminal justice system.
https://books.apple.com/us/book/legal-compass-charting-your-journey/id6504530071
Seminar Facilitator: Conducted and facilitated a legal seminar entitled Closing Argument, utilizing
interactive teaching methods and real-life case studies to educate and inform a diverse group of more
than 20 participants. The seminar was designed to equip attendees with effective strategies for
reducing recidivism and navigating the complexities of the legal system.
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