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Title Customer Service Account Manager
Target Location US-MI-Waterford
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Millpointe Dr.Waterford, MI Street Address
PHONE NUMBER AVAILABLE e-mail EMAIL AVAILABLEOBJECTIVETo obtain a position in wheres my experience in sales, management and marketing along with my profound understanding of the market mechanism can assist with company growth. SUMMARY OF QUALIFICATIONS Over nineteen years of progressively demanding experience in sales, distribution and management. Consistently recognized for exceeding sales/ profit plan and market execution. Highly disciplined and result oriented. Team leader perform well within a team environment and individually. Speak three languages (English, Chaldean and Arabic). PROFESSIONAL EXPERIENCECentral MarketOwner/Operator 2016 - 2023Detroit, MIManage daily operations performing a variety of administrative tasks and overseeing staff performance, inventory control, customer service, and financial overview. Drive daily sales and assumed direct responsibility for all aspects of the family business. Same as Imperial MarketImperal SupermarketOwner/Operator Jan 2016 - Sep 2016Southfield, MIResponsible for daily operations, managing a variety of tasks and overseeing staff performance, inventory receipts, freight flow, customer service, and financial requirements. Drive store sales and assume direct accountability for all four main store zones. Proactively targeted top consumers to drive volume/revenue to increase sales Directly supervised 15 associates and 3 department managers. Utilize networking and positive inspiration to encourage associates within sales-driven service PepsiCo/Frito Lay 2012 - 2016Key Account ManagerPlymouth, MI Maximize volume and revenue in key assigned accounts Cultivate strong relationships with customers Activate local and national initiatives/ promotions to build brand development and brand performance Planning, forecasting, communication, alignment with local and national teams Ensure customers compliance with CMA contract requirements Work closely with the Operations team to improve overall product supply Analyze business trends to develop business growth strategy Public relations and customer service.PepsiCo/Frito LaySenior Account Development Manager 2007- 2012Southgate, MI Market assessment & development. Market Re-alignment and engineering. Public relations and customer service. Marketing innovation. Go to market strategy Diversity and Inclusion training Initiatives and market executionCoca-Cola EnterprisesDistrict Sales ManagerMetro Market: Detroit, MI2001-2007 Directly responsible for the management, planning, and administration of sales and distribution of a designated sales territory. Manage sales, profit and operational expenses for designated sales territory. Monitor market execution and merchandising standards compliance. Manage within labor and OPEX budget Establish and maintain positive customer relationships. Staff, train, evaluate and develop team members. Manage and audit team members time keeping.Coca-Cola EnterprisesDistribution Supervisor 1998-2001Detroit, MI Responsible for the daily supervision of 20 sideload and bulk drivers. Truck driver accountability. Manage haulback as it relates to budgeted goals. Resolve issues between drivers and customers. Act as a liaison between drivers and sales staff. Discipline drivers following the standards set by Company and Union. Administrative duties include payroll, drivers shortages, update DOT records, ordering supplies and maintenance of Company assets.Coca-Cola EnterprisesAccount manager1998-1999Detroit, MIMadison Heights, MI Managed a sales territory of over 100 accounts. Responsible for product orders, merchandising, product rotation, promotional activity and sales growth in each account. Exceeded budgeted sales goals. Presented retail profit analysis to customers to prove volume growth. Sold in incremental displays and SKU distribution. Managed equipment placements based upon return on investment.Coca-Cola EnterprisesMerchandiser 1995-1998Atlanta, GA Built displays, generated POS, filled coolers and shelves. Took daily product orders for Account Managers. Worked with sales, drivers and management to ensure product delivery. Responsible for the five highest volume accounts in North Metro Sales Center. Trained new employees.KrogerAssistant Manager 1993-1995Atlanta, GA Responsible for hiring, training, development and daily activities of 15-30 employees. Received orders, performed inventory control and accurately completed payroll. PROFESSIONAL & COMMUNITY AFFILIATIONS Member of American Chaldean Chamber of Commerce. Member of Associated Food & Petroleum Dealers (AFPD) Member of Arab-American Chamber of CommerceEDUCATION & ACCOMPLISHMENTS:*Wayne State University. 1989-1991. * Max Sacks. 1998. Track Selling*Century 21. 1989. Sales Training. * Winner of Zone of the Year Award 2010*Diversity and Inclusion training * Recipient of Pepsico Chairman Award*Facilitated in Single Serve University (MAMR Region) * Recipient of Take Back the Street Award PERSONAL HUBBIES:* Ran 5 Marathons, 2 Half Marathon & 2 Crim Races. REFRENCES:Available upon request

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