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A proven leader who has the passion and dedication needed to drive business and motivate employees. Over 15 years of marketing and senior management skills running all facets of a fast-paced sales and customer service business. Charismatic with a proven track record of employee development, P&L proficiency and world class customer serviceExperienceAMAZON (AMZL) 6/2020 CurrentOperations Manager (Fort Wayne) 9/2021 - Current Support, Mentor, and Motivate salary and hourly work force Build and Execute productivity plans through forecast reviews, determining productivity requirements and partnering with other leaders to load balance. Manage Safety, Quality, productivity and customer delivery promises.
Proactively identify and lead process improvement initiatives utilizing Lean tools Support all safety programs to ensure a safe work environment for all associates and Delivery service providers. Provide strategic vision on establishing station goals with initiatives to drive results to meet all building s goals.Area Manager (Fort Wayne) 6/2020 9/2021 Partner with 3rd party delivery service partners to fully Launch and establish their business. Which involved creating hiring events, business planning and providing long term sustainable improvements through weekly business reviews.
Deep Diving on Road Defects to improve Driver Experience, Routing efficiency and reduce returns. Drive On Road Safety Culture through data analysis, trend analysis and daily syncs to identify barriers daily.Notable AchievementsReduction in Recordable Injury Rate RIR in 2024 by 75%38% improvement on Sub Same Day Delivery Accuracy in 202434% Improvement in Core Volume Delivery Accuracy in 2024 resulting in
88% Reduction in Attrition through improved On Boarding and leadership development.
Improved Site Productivity through lean process improvement resulting $175k in cost reduction.
ENTERPRISE HOLDINGS 2005-4/2020ENTERPRISE IS THE WORLDS LARGEST TRANSPORTATION SOLUTIONS COMPANY WITH CUSTOMER SERVICE AS A CONSTANT FOCAL POINT, ENTERPRISE IS A LONG-TERM INDUSTRY LEADER IN MOBILITY AND TECHNOLOGY
AREA MANAGER (Tacoma & Olympic Peninsula) 5/2014-4/2020 Performance management of team members including recruitment, development, mentoring, recognition, disciplinary action and performance evaluations Lead, motivate and inspire a team of over 50 employees Partner with regional manager to provide vision and leadership that results in exceptional performance of the area s team members and businesses Consistent top performer in market place development and growth leading the region in B2B marketing Manage the area s operating and capital budget Spearhead revenue and cost control measures to improve overall profitability Design B2B sales strategy and ensure that all sales targets for the area are achieved Critically analyze profit and loss statements and implement plans to increase revenue and contain cost
Set rate strategies to increase market share as well as maximize profitsNOTABLE ACHIEVEMENTS Increased net profit from $2.7 Million to 3.2 million in FY19 Increased revenue from 11.5 Million to 12 Million in FY19
Ranked 20th out of 158 areas on the highly competitive west coast Awarded Exceptional Achievement Presidents Award 5 times, this award is given to the top preforming teams in retention, profitability, growth, and custom service Led the region in integration of a proprietary software that simplified the referral process for our B2B clients creating a competitive advantage for Enterprise
Skills Proven Leadership Talent Development Logistics Proficient in Workday Proficient in Excel, Word, Power Point, Outlook
Account Management Strong Sales Management Strong Customer Service Skills Talent Assessment Inventory Optimization Grass-roots & Downstream Marketing Proficient in Social media and Linked In platforms
EducationBACHELORS OF SCIENCE & MARKETING 2001-2005BUTLER UNIVERSITY, INDIANAPOLIS INDIANA |
