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| | Click here or scroll down to respond to this candidateSUMMARYJACQUISESNEEDLincoln High SchoolHigh School DiplomaStreet Address -2011SKILLSCustomer CareData EntryProblem - solvingTroubleshootingWFHInbound/Outbound callingComputers/TypingMulti-taskingTeam buildingStrong communicationEDUCATIONI am an experienced and professional customer service agent with 10+ years experience in customer care and data entry. I possess strong communication and problem- solving skills. I am flexible. I work well with team members, and have the ability to lead.WORK EXPERIENCEFraud Support RepCustomer Service RepSales & Marketing SpecialistJack Henry & Associates / March 2020 - Nov. 2023Amazon / July 2017 - Feb. 2020Genpact / Feb. 2013 - July 2017Answering inbound phone calls for fraudulent orsuspicious Debit/Credit and ATM card transactionsAssisting card holders and financial institutions with lost or stolen card reportsAttending training sessions to stay updated on product or company policy changesC U S T OMER S E R V I C E A G E N TPHONE NUMBER AVAILABLEEMAIL AVAILABLEDallas, TX.(Remote)Respond to customer inquiries both professionally and efficiently via phone, email, and chatAssist customers with orderrelated issues, product information, and general inquiriesNavigate various systems and applications to provide accurate and timely informationMake cold calls to reach advertisers goals from the list of provided leadsConsult with businesses to achieve their marketing goals through social mediaProvide Analysis: reporting, mobile, tools, insight solutions(Remote) |