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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYExperienced Human Resource Assistant with over 10 years of experience in IT Industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.SKILLSCertified Housing CounselorDictationMicrosoft Office/ExcelExcellent Customer ServiceADP SoftwareConflict ManagementMagic SoftwareTime Management - AdaptabilityWORK HISTORYCommercial Escrow Assistant 09/2021 to 03/2022First American Title National Commercial Services Indianapolis, INPerforms a wide range of administrative duties to gather information and assist in the escrow process.Duties may include: Opening orders, inputting closing statement information, preparing documents for closing and handling the complete disbursement and follow up of all escrow transactions.Communicates requirements and other information to clients.Interprets various agreements as they relate to closing and prepare all documents required for transactions.Constituent Service/Payment Analyst 09/2009 to 01/2019State Of Indiana Indianapolis, INManaged quality assurance program including on site evaluations, internal audits and customer surveys. Post escrow, homeowner association, property taxes and home insurance payments.Review and/or revise payment processes in area of responsibility to ensure compliance of operations with laws, regulations, policies, plans and procedures.Communicated with the Governor and Lt. Governor's office regarding Constituents with complaints regarding and including foreclosure prevention.Worked with the legal team on all fraud cases.Program Assistant 09/2009 to 01/2011State Of Indiana/Office Team Indianapolis, INGathered information and entered details into computer tracking spreadsheets, documents and databases Process emergency shelter claims.Made copies, proofed documents, and distributed mail to provide administrative support to staff.Filed records with precise approach to optimize data security and ease of use by program personnel. Transferred and directed phone calls, guests and mail to correct staff members.Worked alongside Program Manager to secure useful coverage of program goals and daily operations.Reviewed and strengthened program operations with continuous assessment of operational plans and strategies.Produced highly accurate internal and external office collateral, communications, and forms such as letters and memoranda.Human Resources Assistant 03/1992 to 10/2005Professional Data Dimensions Indianapolis, INDelivered friendly assistance with new hires throughout interviewing and hiring process.Collaborated with management to build and implement effective, modern employment policies.Set, enforced, and explained HR policies to team members to cultivate compliant and satisfied workforce. Assisted with meetings and presentations within company.Recruited and screened qualified potential employees.Maintained current understanding of state and federal policies such as EEO and ADA.Conducted new employee orientation, handled all correspondence regarding new and existing benefits.Audited and maintained personnel files.Administrated drug screenings for new existing employees.Coordinated travel arrangements for the Partners, along with planning holiday events Provided backup payroll, if needed.EDUCATIONBusiness Administration And ManagementIvy Tech Community College of Indiana - Indianapolis, INCERTIFICATIONSCertified Housing Counselor for the State of Indiana |
