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Candidate's Name
Charleston, WVPHONE NUMBER AVAILABLEEMAIL AVAILABLEObjective:Highly motivated and results-oriented professional with a proven track record in customer retention, up-selling, and telemarketing. Seeking a challenging position in a reputable organization where my skills and experience can be effectively utilized to drive sales, enhance customer satisfaction, and contribute to the overall success of the company.Professional Experience:TSA (Teletech), Moundsville, WVInbound Call Center Representative2011-2015- Held the position of TSA at Teletech, a renowned inbound call center recognized for its exceptional customer retention and up-selling strategies.- Managed inbound calls, delivering outstanding customer service and efficiently resolving inquiries and concerns.- Played a pivotal role in identifying opportunities for additional sales and promoting supplementary products and services.- Collaborated closely with cross-functional teams to optimize the customer experience and drive revenue growth.- Maintained meticulous and comprehensive records of customer interactions and sales transactions.Influence Inc., Reno, OhioOutbound Telemarketing Representative, Supervisor, and Instructor2015-2022- Joined Influence Inc., an outbound telemarketing call center, as a TSA and quickly excelled in surpassing sales targets and delivering top-notch customer service.- Promoted to the position of Supervisor and Instructor, responsible for overseeing a team of sales representatives and managing daily operations.- Provided comprehensive training and mentorship to new hires, ensuring their success in achieving sales objectives.- Developed and implemented strategies to enhance sales performance and elevate customer satisfaction.- Successfully managed the company's most challenging program, showcasing strong leadership and problem-solving abilities.Education:John Marshall High School, Diploma2008GPA: 3.75Key Skills:- Exceptional communication and interpersonal skills- Strong sales expertise and negotiation abilities- Customer-centric approach- Proficient in telemarketing methodologies- Effective leadership and team management capabilities- Strong problem-solving and decision-making aptitude