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Click here or scroll down to respond to this candidateCandidate's Name (Salesforce Admin/Dev, Software QA)PHONE NUMBER AVAILABLE EMAIL AVAILABLE New Jersey, USASummary:8+ years of experience in Software Testing with 1.5 years of strong experience in Salesforce Administrator (SFDC) as Admin for various business domains.Experience with Salesforce Administrator Sales cloud, Service cloud, Knowledge articles & Communities and worked on functional and application design.Participated in requirements walk-through calls and functioned as a part of cross-functional teams like CRM and Sales/Marketing operations.Extensive experience in customization, configuration, integration, Eclipse IDE, Apex, Visual ForceExperience working with Sandbox, Dev, UAT, and production environments.In-depth understanding of CRM business processes that include Forecasting, Campaign management, Lead Management, Order Management, Account Management, Case Management and merging management.Extensive experience in Setup, Configuration, Customization, Administration, Data Migration, and Integration tools like Apex Data Loader etc.Provided support services, including user administration, user training, data management and application configuration.Designed and Configured applications using Salesforce Automation (SFA)Experience in creating Roles, Profiles, Page Layouts, Record Type, and Assignment rule Workflow Alerts and Actions, Reports, Dashboards, Outbound messaging, and Approval Workflow.Good knowledge on Object - oriented programming.Proficient in designing Custom objects, Custom components, Custom fields, Role based page layouts, Custom Tabs, App Exchange Package & Custom Application.Strong exposure to security and sharing rules implementation at object, field, and record level for different users at different levels of organization.Proven team player with analytical and communication skills, ability to work independently with minimal supervision.Certificates:ISTQB Software tester certificationSalesforce AdminSalesforce Platform Developer-1Technical Skills:CRM: Salesforce.comSFDC Technology: Validations Rules, Workflow Rules, Assignment Rule, Escalation Rule, Email to Case, SOQL, SOSL.SFDC Utilities/Tools: Data Loader, Connect Offline, InformaticaLanguages: Apex, C, Java. Operating Web, ReactJSTechnologies: HTML, XML, CSS, SQL, Java Script, Microsoft Office SuiteProfessional Experience:Salesforce Administrator Oct 2022 to PresentKnayo Technology Services, TorontoResponsibilities:Worked with the user group for requirement gathering throughout the planning and implementation.Designed, and developed Apex Classes, Controller Classes, extensions, and Apex Triggers for various functional needs in the application.Created new User Accounts and assigned Profiles as per their role in role hierarchy.Defined Org wide defaults to restrict access from users.Customized Page layouts for Standard/Custom objects and assigned Record Types.Created Data Validation rules and Formulas as per business requirement.Worked with various Confidential Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions, and Outbound API Messages.Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.Created and used Email templates in HTML and Visual Force.Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Confidential, checking for the correctness of the data.Packaged and Deployed customizations from Sandbox to other environments using Force.com IDES.Executed test cases/scripts to ensure delivery of quality software, and log/track defects. Attend and collaborate in all stand ups, planning and design sessions.Implemented the requirements on Force.com platform and Eclipse IDE Plug-in for that.Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.Extend and integrate Salesforce with other systems through APIs.QA Analyst Jul 2018 Oct 2022Knayo Technology Services, TorontoResponsibilities:Designed test plan, created test cases based on requirements, conducted Test Cases review, performed test execution in scrum agile environment for every sprint.Responsible for writing and execution of positive, negative, functional test cases for frontend and backend testing to cover overall quality assurance using HPQC for each Agile release.Participated in smoke testing, Sanity Testing, cross browser testing for compatibility, functional testing, UI testing, regression testing, SIT, UAT on various releases of e-commerce websites.Performed end to end functional testing for order placements (Sales order, purchase order, return orders) on Sales Force Commerce cloud (SFCC) platform.Worked extensively in Check out functionality (Order placement).Prepared SQL queries to retrieve data from MySQL database for user registration and order placement scenarios using Toad.Responsible to gather all the required Test data for the regression suite before actual testing starts. Developed SQL queries to retrieve a specific set of test data from the database.Rapidly discovered defects in each regression testing cycle, logged defects, and tracked bug till the closure by following entire Bug Life Cycle using Quality center, conducted root cause analysis for defects.Participated in biweekly Sprint planning, daily stand up/Scrum call, retrospective, story planning, daily defect triage meeting.Team leads for 4 offshore team members. Coordinated with offshore team on a regular basis for user stories/functionality discussions, and to give overview of the testing/release scope, test planning, test execution and defect management activities.Regular interaction with the core developers helped in fixing/ resolving the defects in less time.Developed various daily and weekly status reports, sprint wise reports, release wise reports, and daily key callouts reports to QA Team Lead.Environment: e-commerce, HP ALM, DB2, Sales Force, Sterling OMS, Jenkins, JSON, SQL, Agile.Software Engineer QA Jan 2014 Aug 2017 Canada Infotech 5Guru Inc, TorontoResponsibilities:Gather business requirements, study the application, and collect the required information from developers, and product owner.Involved in designing and Preparing Test Scenarios, Test Plans, Test Cases and Test Data.Feasibility analysis and test effort estimation of automating the testing using Selenium WebDriver using JAVA and TestNG for Web ApplicationsCreated the test data and requested for the test data dependent with the other applications to be used in the testing activities for the current release.Used Page Object Model (POM), UI Mapping, Selenium, Data Driven using Excel, CSS Selectors as a part of Framework.Performed Functionality, Integration, System, Regression tests based on sprint goals and release goals as per business or end-user needs.As part of compatibility testing, executed the workflow manager web application related test cases on different browsers and different Operating Systems.Performed Back-End Testing, database table manipulations of relational database systems by writing complex SQL queries manually.Performed variety of data validation using SQL set operators such as union, intersect and minus.Applied parsing, extraction, and transformation operations on JSON, XML, CSV datasets.Worked in Agile operational model using SCRUM methodology.Provided status to business client, team members, and external stakeholders as per the needs.Education:Master of Computer Applications (MCA)Gujarat Law Society Information Technology, Gujarat UniversityBachelor of Commerce (B.Com. Advance Accountancy), Gujarat University |
