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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Meadowridge DriveCedar Hill, TX Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESummaryHighly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.SkillsMotivatedProblem solverDetailed OrientedHigh level of integrityConflict de-escalationConflict resolution techniquesTime management skillsInternet interactionsElectronic surveillanceInvestigation documentationAble to lift 50 lbs.Excellent Observation skillsTeam playerStrong leadership abilityWorks well with little to no supervisionWork ExperienceNew Hire Assist Supervisor, October 2013 to PresentNeiman Marcus, Irving TexasSupports newly hired associates through New Hire Assist phone line coverageAssists with developing associates through guiding them on how to find the answers to their questions during their initial two weeks after trainingSupports associates with navigation of various customer care systems to resolve for customersReassures associates and assists them with confidence and positive reinforcement statements during initial weeks taking callsFreely offers feedback to management sharing observations and potential ideas for improvementNotary / Bank of America, March 2013 to August 2013Responsible for notarizing a high volume of mortgage documentation for Assistant Vice President.Forclosure/Eviction Specialist, December 2010-June 2012NDEX, Carrollton, TexasHandles all Housing and Evictions Files as well as Debtor Disputes.Update the Clients, websites, Direct Source, and/or Client Systems and our system with the Housing/Eviction status updates, court results, and logs in any codes to Vendorscape/LPS-Client operating systems.Responsible for updating the Evictions/Housing Manual and sending quarterly updates to the Management Team.Delinquency Counselor May 2009 September 2010Affordable Home Centers of America, Dallas, TexasProvided credit counseling for clients with High Debt to Income Ratios.Submitted proposals to lenders on behalf of the client to obtain a workout solution to avoid Foreclosure.Conducted Budget and Credit Seminars for Foreclosure Prevention.Responsible for maintaining client files including heavy follow-up to ensure the best possible solutions.Community Volunteer, March 2004 - April 2009ROD Ministries, Dallas, TexasOrganize volunteers, secure corporate donations and plan fund-raising events to pay for construction of $2 million facility.Managed three-member staff and increased productivity 25% with operational changes brought on by two new owners in five years.Work with local businesses and civic organizations to gain mentors for non-profit organization.Funding Manager, February 2004 - December 2006Countrywide Home Loans, Plano TexasReviewed all loan documents signed by borrowers for escrow and non-escrow states, approving HUD with the Title Company.Ensured all funding and underwriting conditions are cleared.Provided heavy follow-up on loans with funding issues.Completed a funding pipeline of over 150 loans plus each month. Crossed trained for processing to assist other departments.Closer/Funder, April 1999 - October 2004Bank of America, Dallas TexasProcessed and conducted research of documentation and transactions for domestic and international, consumer, commercial, and wholesale bank businesses, services, and clients.Ensured quality service and effective and efficient operations support for the territories internal business partners and/or external customers/clients.Closing and funding loans when the department was back logged at month end.Cross-trained on Hud Approval and Research in Commercial Lending to assist with delinquent accounts.EducationEl CentroStrayer University June 3, 2016Certified NotaryAllied Business School |
