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Click here or scroll down to respond to this candidateEXPERIENCECandidate's Name
SEPTEMBER Street Address JANUARY 2024Solar & Home Improvement Loan Contract Specialist/Billing Specialist Review Legal Contract terms and conditions of Solar & Home improvement loans. Including taxes & future sale of the home. Explain payment allocation, complete cases to have payments refunded, as well as reallocating payments, credit, or reverse fees. Assist with taking payments & setting up payment. Prepare letters and reports.AAROW PLUMBING JUNE 2022 AUGUST 2023OFFICE MANAGERRemote Oversee daily operations, communicate with department heads. Track and report Employee productivity. Prepare letters, presentations, and reports. Creating & implementing filing systems Responsible for all correspondence email and mail Manage HR related issues. Answer incoming calls from customers requesting service or Bids, and questions regarding issues with billing or invoicing. Dispatch to technicians and technicians assistants. Accounts receivable responsible for Billing and invoicing Collecting past due accounts, picking up checks as needed. Communicate and relay vital information regarding policy changes and customer information providing data such as photos, addresses and updates.DOOR DASH AUGUST 2022 FEBRUARY 2023 TEMPData Entry /Catalog Specialist Remote Use sound judgement with Catalog requirements in mind to analyze and enter items and data into correct data paths taking exceptions into account. Enter new data such as photos, pathways, category and names and links. Utilize several different databases to retrieve information, analyze and update or input data. Prioritize workloads, while keeping my peers and team workloads, responsibilities as a priority Exercise of independent judgment and discretionINTUIT MARCH 2019 JUNE 2022Order Management Rep /RemoteJACQUELINE URIASSKILLS & ABILITIESAdaptive, proactive, performancedriven, positive attitude, careerminded, customer serviceoriented, collaborator, ability towork independently and on ateam, has the capacity for remoteand in office work.Experience with the following:Google Drive, Google sheets,Google docs, Microsoft Word,Excel, Power Point, One Note,Outlook, Skype, Slack, Teams,Zoom, Lotus Notes, IEX, Calabrio,NOVAtime, Avaya, Oracle, ExpressPay, DOS, Salesforce, CRM,QuickBooks, and other reportingsystems.EDUCATIONCompass High SchoolHigh school graduateCurrently in Real Estate SchoolHogan School of Real Estate2024CONTACT INFORMATION:T PHONE NUMBER AVAILABLEE EMAIL AVAILABLEE EMAIL AVAILABLE2JACQUELINE URIAS Partner with other business units to resolve internal and external customer issues. Data Entry from one system to another or from reporting excel sheets / google sheets. Utilize several different databases to retrieve information regarding account information, billing issues, order status, and product information, by analyzing and updating data. Exercise independent judgment and discretion in matters of significance, engage leadership when matters require a higher- level decision or escalation.STI SEQUENTIAL TECHNOLOGY INTERNATIONALJANUARY 2011 MAY 2018Supervisor, Senior Team Leader, Trainer AT&T Universal Home solutions and Mobility ECom Billing, AT&T Consumer Sales Supervise 2+ direct leadership reports, interviews, and hires all staff 200+ employees. Provides initial as well as ongoing training and coaching for direct reports, Set productivity standards and goals. Coordinates and schedules work assignments, prepare regular reports, perform audit on various operations.CITI MORTGAGE 2005-2010Foreclosure Billing Specialist, CR Title, Mortgage Customer Service Foreclosure specialist review and research Mortgage loans in default billing and account under review of modification eligibility for customers and all investors. Take inbound escalated phone calls from CitiMortgage loss mitigation, loss mitigation &foreclosure attorneys requesting information onupcoming foreclosure sales. Work cases deemed of high importance todetermine whether the foreclosure sale would beplaced on hold, canceled, or resumed to salebased on both investor (FNMA, FMCC, Privateinvestor) and state guidelines. CR Title, Title search for ownership, judgments, all liens, request any required documents and notify of any issues or deterrents, facilitate signing of documents, follow timelines, issue title insurance once cleared. Team lead on auditing for late charge waivers and worked cases opened on the borrowers account for situations that require further billing research. Inbound CSR provide details of loan agreements & deeds, explanation & review of escrow account, take payments, answer loan related question, provide amortization schedules, generate payoffs met KPI's AHT, adherence & quality.REFERENCESDenise AdamsASCENSUSPHONE NUMBER AVAILABLEErika GutierrezRicho Americas CorporationPHONE NUMBER AVAILABLEAJ Santa CruzPHONE NUMBER AVAILABLE3JACQUELINE URIAS |
