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Title Customer Service Front Desk
Target Location US-PA-Bethlehem
Email Available with paid plan
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Candidate's Name
Coopersburg, PA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEVersatile Substitute Assistant with strong classroom management skills and adaptability to diverse educational settings. Effective communicator with a broad understanding of various subjects and proficiency in educational technology.Proven ability to maintain a positive learning environment and engage students collaboratively. Detail-oriented, organized, and committed to upholding confidentiality and school policies. Known for proactive learning and positive teamwork.Work ExperienceSubstitute AssistantBlazerWorksJanuary 2023 to Present Provided effective support in various schools during teacher absences, ensuring a smooth learning experience within assigned timeframes. Assisted in implementing lesson plans across subjects, reducing disruptions by 20% and maintaining a positive learning atmosphere. Communicated efficiently with students, parents, and educators, improving information flow by 30% during each assignment.Customer ServiceHomegoodsJanuary 2018 to Present Demonstrated precision in handling cash transactions, ensuring accurate and timely processing while maintaining a high level of attention to detail. Proficiently managed refund processes, adhering to company policies and procedures, resulting in streamlined transactions and satisfied customers. Provided exceptional customer service by actively addressing inquiries, resolving concerns, and creating a positive shopping experience to enhance customer satisfaction and loyalty. Registration ClerkCourtyard by Marriott-New Brunswick, NJApril 2023 to April 2024Front desk agent, registration, hotel experience, researched guest coming next day, pulled up reservation& made room cards.Substitute AssistantLTPSJanuary 2022 to January 2023 Successfully introduced a flexible scheduling system that improved substitute teacher placement efficiency by 30%, ensuring timely coverage for absent educators. Facilitated a 20% increase in communication efficiency between substitute teachers and regular staff by implementing a streamlined communication protocol, leading to more effective classroom support. Implemented proactive behavior management strategies, resulting in a 15% decrease in student disruptions and creating a more conducive learning environment in the absence of regular teachers. Head TeacherThe Learning Experience-Montgomery, NJJanuary 2018 to September 2021 Developed and executed daily lesson plans for a 3-year-old class, ensuring a structured and engaging learning environment. Integrated Spanish and sign language lessons into the curriculum, fostering language development in young learners. Incorporated a morning yoga routine, promoting physical activity and overall well-being among children. Daycare WorkerPennington Children's Academy-Pennington, NJFebruary 2015 to January 2018 Welcomed and supervised a daily average of 20 children, ensuring a positive and nurturing environment. Efficiently managed diaper-changing responsibilities for 15 toddlers, maintaining a high standard of hygiene and care. Engaged children through interactive activities, singing songs, and finger plays, contributing to a 25% improvement in daily participation and enjoyment.Nanny/BabysitterHesham ElHamahmy-Princeton Junction, NJMarch 2008 to December 2015 Delivered comprehensive care for children during father's business trips, ensuring their well-being and safety in morning and evening routines. Maintained a consistent presence and routine, successfully overseeing children's daily activities and needs during father's frequent business trips. Demonstrated reliability by consistently being present for morning and evening care, achieving a 100% attendance record over the course of employment.Office AssistantPalmetto Pathology Clerk-Hialeah, FLJanuary 2001 to August 2008 Successfully ran diverse errands for the executive team, ensuring timely and accurate pickups and deliveries of medical specimens from various doctors' offices. Utilized advanced skills in Microsoft Word, Excel, and PowerPoint to streamline document creation, data management, and presentation development, contributing to a 20% increase in team efficiency. Managed billing processes, meticulously typing up bills and maintaining organized filing systems, resulting in a 15% reduction in billing discrepancies and faster retrieval of essential financial information. M.A.R.A.N.T. Enterprises-Princeton, NJJanuary 1997 to January 2005 Assisted in the efficient operation of multiple gas stations, contributing to a 15% increase in overall operational efficiency through meticulous inventory management and regular cleaning routines. Spearheaded inventory control for the retail section, ensuring optimal stock levels and reducing excess by 20%. Implemented strategic retail initiatives resulting in a 10% boost in sales revenue for the gas station retail division within six months.EducationCertificate in Computerized AccountingHarris School of Business - Township of Hamilton, NJ 2010 to 2012CDAAshworth University - Norcross, GA2006 to 2008High School DiplomaSheridan Technical College - Hollywood, FL2000 to 2002Miami Palmetto Senior High - Miami, FL1991 to 1995Skills Childcare Problem-Solving Effective Communication Conflict Resolution Subject Knowledge Interpersonal Skills Collaborative Team Player Time Management Confidentiality Excel Organizational Skills Microsoft Word Professionalism Classroom Management Crisis Management Proactive Learning Technology Integration Multitasking PowerPoint Assessment and Feedback Adaptability Early childhood education Childcare Special education Teaching Cash register Customer service Classroom management Conflict management Nannying Learning technology Cash handling Preschool experience Classroom experience Experience working with students Typing SalesCertifications and LicensesChild Development Associate CertificationCPR CertificationTeaching CertificationFirst Aid CertificationJuly 2022 to PresentDriver's LicenseOctober 2022 to July 2028AED CertificationNovember 2022 to PresentChildcare CertificationJuly 2002 to Present

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