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PROFILE:http://LINKEDIN LINK AVAILABLEA highly competitive Risk Analyst driven by numbers and a standard for high quality in customer service, analytical problem solving and discovering new and emerging fraud trends. My passion is in discovering creative ways to encourage individuals and teams to work together toward a common goal consistently above and beyond client standards.PROFESSIONAL OVERVIEWSenior Risk AnalystComdata Fleetcor5301 Maryland WayBrentwood Tn 370272019-currentAnalyzing data across multiple Applications stopping credit card fraud for fleet companies around the world.Trainer/SupervisorConduent 2015-2018Classroom and Virtual Training, Work closely with the client to ensure specialists are working according to client standards, Reporting to Supervisor, OM, Client. Built relationships with the client with a focus on team improvement using data collection and creating easy to understand spreadsheets so our teams could stay on track with changes. Strong ability to lead large groups into a positive and competitive work atmosphere which thrives on going above and beyond the standard goals set by the client. Trusted as Acting Supervisor when needed at our Nashville location.I started working with Xerox as a fraud prevention specialist for our client Apple. Within 2 months I was asked to take on a project to lead 4 different ongoing classes with a goal to calibrate our teams in quality and excellence by creating lesson plans, presentations and scheduling classes with 100% attendance. The project was a success and our goals were met. Soon after, I applied and took on the responsibility for Core Trainer. I trained several classes including Order Review (Fraud Prevention), Order Support (Shipping Issues), Sales, and Sales Support (Customer Service). I also took on many tasks outside of my typical role when support was needed in mentoring agents, quality advisor and many supervisor duties such as gathering data and statistics for reporting purposes.Insurance AgentAmerican Family Life Assurance Company of Columbus (AFLAC).Licensed Insurance Agent Tn.Insurance2/15-8/15Building new and sustaining client relations with business owners and their employees, scheduling and running presentations to corporations and small business, one on one advice to build the right insurance package per individual and family needs. writing insurance filing claims as needed.References and letters of recommendation only upon request