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CUSTOMER SERVICE PROFESSIONALABOUT MEExceptional Customer Service andBusiness development is my passion.Extensive experience in coaching, sales,marketing, phone etiquette andorganizational development. Passionateabout elevating myself and others to theirGod-given potential.EXPERIENCE2023-2 UHC HEALTHY BENEFITS ADVOCATE024 CONNEXUS RESOURSE GROUP* Responsible for handling in/outbound callsconcerning plan activation, benefits,program eligibility and problem solving,* Heavy interaction with members toidentify needs for a smooth transition.+ Served as a Liaison between members andplan providers.2013-2 INDEPENDENT DISTRIBUTOR024 4LIFE RESEARCH* Developed an international distributionteam to promote a line of naturalsupplement. Conducted presentations, enrollments andtraining. Online operational tasks for fast expansion.2006-2 BUSINESS OWNER013 FINAL TOUCH BOUTIQUE2000-2ACCOUNT MANAGER006 MARCOM TECHNOLOGIES* Managed small business campaigns suchas Amex and Citibank card benefits. Heavy interaction with Client, call centerstandards, Scriting, QA, Customer service.EXPERTISEClient SatisfactionAccount ManagementStrong OrganizationalSkillsPhone EtiquetteGreat Written and VerbalSkillsCritical ThinkerSales Presentations andOutcomesFully Bilingual Engishand SpanishEDUCATION1981- Present: Seminarsspecialized in CustomerSatisfaction, Marketing,Management & Development.Staten Island College, NY1979-1981 Associate inScience, MedicalTechnologies.Catholic University, P.R.1975-1977 Associate inScience.EMAIL AVAILABLE1PHONE NUMBER AVAILABLE |