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Title Customer Service Project Management
Target Location US-KY-Greenup
Email Available with paid plan
Phone Available with paid plan
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PHONE NUMBER AVAILABLEEMAIL AVAILABLEEducationAssociate of Applied Science  Ashland Community and Technical College, Ashland, KY Bachelor of Science in Business Administration  Northern Kentucky University, Highland Heights, KY (In Progress)Career SummaryExperienced professional in project management and scheduling in the oil and construction industry as well as kitchen cabinetry and design.Professional ExperienceRESTAURANT OWNER  December 2020 to PresentPoppys Pizza, LLC - Lloyd, KY Making weekly employee schedules, assigning daily work assignments and regularly checking the quality and productivity of team members. Administering finances and leading business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations. Training workers in food preparation, money handling and cleaning procedures to facilitate restaurant standards and operations. Receiving and scheduling food and beverage deliveries and ensuring product quality and quantity for all deliveries. Optimizing profits by controlling food, beverage and labor costs. ADVANCED PROJECT COORDINATOR- May 1992 to October 2020 Marathon Petroleum Corp-Care- Catlettsburg, KY Created and produced status reports for clients and senior management to effectively collaborate with project managers to evaluate project scope and define milestones and deadlines for the organization. Managed portfolio of projects to drive on-time deliverables within scope and budget. Increased departmental product knowledge by staying up to date on product offerings, features and functionality. Used control tools to update and monitor project schedules in conjunction with serving as the point-of-contact to support ordering management, testing and reporting. Coordinated with department leads to identify and outline solutions to client-specified challenges.BUSINESS OWNER- November 2008- PresentRed Barn Ventures, LLC- Greenup, KY Manage sales presentations to promote product and brand awareness. Conduct market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategies. Reconcile weekly sales, prepare bank deposits and assess financial transaction reports. Maintain records for production, inventory, income and expenses. Determine pricing for products or services based on costs and competition. BUSINESS OWNER- August 1991- April 1996Christopher Cabinets- Raceland, KY Made all financial and logistics decisions to keep up with the needs of the business. Handled all escalated customer concerns to maintain top quality customer satisfaction and customer service. Assessed product quality and approved all work before final client sale. Supervised and completed estimates and designs for cabinets and countertops for all customer projects.GENERAL MANAGER OF OPERATIONS- August 1986 to August 1991 Watson Building Supply- Columbia, MD Recruited, hired and trained crew members on application of projects, customer relations and customer service. Managed financial management, budget management, accounting and payroll activities. Tracked and replenished inventory to align with the needs of the business. Analyzed and controlled materials, supplies and equipment operational expenses. Reviewed daily, weekly and monthly financial reports and reconciled accounts to keep all records current and accurate. Implemented policies and processes to ensure standardized operating procedures to effectively manage quality, customer service and logistics.

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