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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service SpecialistEaston, PA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEProficient Customer Service Professional with 20 years of experience in consumer support and special projects,claims and sales processing and call center operations within the insurance, retail and Communication industries.Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceCustomer Support SpecialistCigna Insurance Companies - Easton, PAAugust 2022 to PresentAssist customers with starting claims for Accidental, Hospital Care and Critical Illness Supplemental health insurances. Along with providing updates to clients on the status of claims. Assist Case managers with information needed to process claims included calling health facilities and Doctors office for needed information. Often handling escalated calls.Chargeback AnalystExpedia, Inc./ Iqor - Bethlehem, PAPresentRespond to bank about disputes customers chargeback to bank for services its my responsible for them to adhere to the terms of use according to outcome of there reservations Customer Support SpecialistUnilever - Easton, PAJuly 2019 to August 2022One call resolution consumer concerns and inquiries. Respond to emails in addition to calls. Handle escalations will specials projects as needed. Team assistant with assist trainer. Account Receivables RepresentativeNewark element 14/ Iqor - Bethlehem, PAJune 2018 to March 2019Manage account profiles by keeping track of customer payments, while building a relationship with customer. Keeping a file recording payment history with shipments, deliveries, and logistics being a direct link from sales an payment processing with customer support. Customer Service SpecialistHealthly Hearing / OneRetail Call Center - Somerset, NJ January 2017 to August 2017Customer Service Agent - Call CenterAshley Furniture Homestores Corporate Call - Edison, NJ September 2015 to June 2016Receptionist, Customer Service, Sales Representative Biz Strides Marketing Solutions - South Plainfield, NJ October 2014 to April 2015Sales contractor, agent, representativeSynchronoss Technologies - Bethlehem, PAOctober 2013 to May 2014Residential AdvisorPrograms for Women and Families - Allentown, PAMarch 2011 to October 2011Event SpecialistCROSSMARK - Nazareth, PAFebruary 2011 to February 2011Case Manager AssistantPrivate Industry Council of Lehigh Valley - Allentown, PA August 2010 to December 2010Customer Service RepresentativeIDT Communications - Newark, NJMay 2003 to November 2004Lead SupervisorMaxton Management - Toms River, NJFebruary 2000 to April 2003EducationAssociate in CommunicationsStrayer University-District of Columbia - Allentown, PA October 2019 to April 2022Skills credit (Less than 1 year) Customer Service (10+ years) data entry (8 years) Receptionist (2 years) RETAIL SALES (2 years) Accounts Receivable (2 years) Receivables (2 years) Cash Application AR Accounts Payable Telemarketing Case Management (3 years) Accounting (2 years) QuickBooks Administrative Experience Salesforce (4 years) Negotiation Office ManagementAssessmentsCustomer Focus & Orientation Highly ProficientAugust 2020Responding to customer situations with sensitivity Full results: Highly ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationSkills Talent for identifying customer needs and presenting appropriate company product and service offerings. Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat andreferral business. Tracked record of assisting in the implementation of reporting procedures that improve customer- satisfaction ratings. Expertise in resolving escalated customer service issues. Secured numerous company achievement awards for delivery of exceptional customer service. Reviewed and organize all case files. Operated keyboard a n d data entry device to enter data into the computer or magnetic t ape. Developed and maintain a data base using Excel. Handled all monetary and credit transactions. |
